Alexis Wilkins
Pearl,MS
Summary
Human resources specialist with four years of professional experience in assisting military and civilian personnel. Outstanding team building and problem-solving skills with great leadership capabilities and over six years of working in customer service positions. Offers intelligent verbal and written communication and composure in difficult situations. A quick learner, self-motivated, and proficient in Microsoft Office applications.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
TN Army National Guard
Nashville, TN
10.2019 - Current
- Helped to set up COVID-19 testing and kits.
- Performed specific tasks while working alongside nurses and doctors in a hospital setting.
- Worked in a fast-paced setting alongside customs agents overseas to help fulfill missions, sending thousands of soldiers out to different locations over a ten-month time span.
- Utilized Microsoft Excel and TPS to monitor the soldiers and civilians coming in and leaving out.
- Aided with training new soldiers
- Experience in providing a broad range of support in an office environment including answering phones and directing calls, collaborating with other offices, and maintaining paper and electronic files
- Secret security clearance
- Experienced in IPERMS and IPPS-A
- Assisted with reviewing ADOS packets.
- Focused on building a DD Form 214 for soldiers and amending their orders.
Delivery Driver
Gosshall Systems
Nashville, TN
11.2020 - 08.2021
- Handled and delivered customers packages in a timely manner.
- Functioned as a team with other drivers in a fast-paced environment to fulfill the needs of the customers and company.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated effectively regarding delivery instructions or any issues that may have arrived during the delivery process.
Technical Support Representative
IBEX Global
Spring Hill, TN
09.2018 - 09.2019
- Provided exceptional customer service to customers when troubleshooting issues regarding their Apple devices.
- Created logs for all phone calls.
- Found solutions for complex issues.
- Troubleshot customer inquiries related to software and hardware issues.
- Assisted customers with installation of new hardware and software applications.
- Technically proficient in Apple products.
Warehouse Worker
Lyneer Staffing
La Vergne, TN
05.2017 - 09.2018
- Helped scan and sort mail.
- Assisted with general warehouse needs.
- Inspected damaged goods prior to disposal or return to vendor.
- Operated scanners, computers, and other equipment to track orders.
- Received deliveries, scanned packages and updated orders in internal database.
Cashier
BuyBuy Baby
Brentwood, TN
07.2016 - 05.2017
- Maintained store cleanliness.
- Helped to assist in stocking store merchandise.
- Maintained work area and kept cash drawer organized.
- Answered customer inquiries regarding store policies and procedures.
- Handled cash transactions.
Education
Human Resources Management -
Southern New Hampshire University
12.2024
Skills
- Inbound and Outbound Calling
- Microsoft Office Expertise
- Technical Support
- Filing
- Problem-Solving Abilities
- Office Administration
Certificates
Secret clearance
Languages
English
Languages
English
Native/ Bilingual
Timeline
Delivery Driver
Gosshall Systems
11.2020 - 08.2021
Human Resources Specialist
TN Army National Guard
10.2019 - Current
Technical Support Representative
IBEX Global
09.2018 - 09.2019
Warehouse Worker
Lyneer Staffing
05.2017 - 09.2018
Cashier
BuyBuy Baby
07.2016 - 05.2017
Human Resources Management -
Southern New Hampshire University