Alexis Wilkins
Columbia,TN
Summary
Human resources specialist with five years of professional experience in assisting military and civilian personnel. Outstanding team building and problem-solving skills with great leadership capabilities and seven years of working in customer service positions. Offers intelligent verbal and written communication and composure in difficult situations. A quick learner, self-motivated, and proficient in Microsoft Office applications.
Overview
8
8
years of professional experience
Work History
Human Resources Specialist
TN Army National Guard
Nashville, TN
10.2019 - Current
- Temp Technician: $59,960 per year; 40 hours per week, May 2023 - Current
- Experienced in IPERMS and IPPS-A.
- Assisted with reviewing ADOS packets for staffing purposes.
- Focused on building DD Form 214's.
- Built REFRAD and retirement packets.
- Amended active duty orders.
- Experience in providing a broad range of support in an office environment including answering phones and directing calls, collaborating with other offices, and maintaining paper and electronic files
- Understood and followed oral and written directions.
- Helped with the setting up of COVID-19 testing sites.
- Performed specific tasks while working alongside nurses and doctors in a hospital setting.
- Worked with customs agents overseas to help fulfill missions, sending thousands of soldiers out to different locations over a ten-month time span.
- Utilized Microsoft Excel, Word, and TPS to monitor civilians and soldiers.
- Aided with the training of new soldiers.
Delivery Driver
Gosshall Systems
Nashville, TN
11.2020 - 08.2021
- $36,000 per year; 40+ hours per week, November 2020 - August 2021
- Handled and delivered customers packages in a timely manner.
- Functioned as a team with other drivers in a fast-paced environment to fulfill the needs of the customers and company.
- Conducted pre-inspections to keep trucks reliable and well-maintained.
- Received daily delivery instructions and route assignments from dispatch.
- Communicated effectively regarding delivery instructions or any issues that may have arrived during the delivery process.
Technical Support Representative
IBEX Global
Spring Hill, TN
09.2018 - 09.2019
- $29,000 a year; 40 hours per week, August 2018 - August 2019
- Provided exceptional customer service to customers when troubleshooting issues regarding their Apple devices.
- Monitored customer feedback to ensure high levels of satisfaction.
- Found solutions for complex issues.
- Conducted research into product-related issues, identified solutions, and provided accurate information to customers.
- Assisted customers with installation of new hardware and software applications.
- Troubleshot hardware issues and worked with service providers to facilitate repairs for end users.
Warehouse Worker
Lyneer Staffing
La Vergne, TN
05.2017 - 09.2018
- $23,000 per year; 40+ hours per week, May 2017 - August 2018
- Assisted with general warehouse needs.
- Inspected damaged goods prior to disposal or return to vendor.
- Operated scanners, computers, and other equipment to track orders.
- Received deliveries, scanned packages and updated orders in internal database.
- Ensured safety protocols were followed at all times while operating machinery.
Education
Human Resources Management -
Southern New Hampshire University
11.2024
Skills
- Microsoft Office
- Administrative Assistance
- Technical Support
- Problem-Solving Abilities
- Employee Orientation
- Data Entry
- Complaint Resolution
- Active Listening
Timeline
Delivery Driver
Gosshall Systems
11.2020 - 08.2021
Human Resources Specialist
TN Army National Guard
10.2019 - Current
Technical Support Representative
IBEX Global
09.2018 - 09.2019
Warehouse Worker
Lyneer Staffing
05.2017 - 09.2018
Human Resources Management -
Southern New Hampshire University