Alexis Williams
Dallas,TX
Summary
Seeking a challenging and exciting position with a company where my vast knowledge and experience will be fully utilized with opportunity and room for advancement. To begin a progressive career with a company where I can propel performance to unprecedented levels, consistently achieve goals, and increase positive employee relations
Overview
6
6
years of professional experience
Work History
Sr Customer Account Rep
American Honda Finance Corporation
Irving, TX
08.2021 - 10.2023
- Work Retail Total Loss Gap Claims from state to finish
- Collect all the documents and send them to the Gap Company
- Send warranty cancellation letters to the dealerships and follow up until the refunds is received
- Take inbound and outbound calls, verify information for the account
- Contact, Educate, and Negotiate on all delinquent account
- Take payments, make payment arrangements and Note the call.
Personal Phone Banker Supervisor
FIRST NATIONAL BANK TEXAS
Dallas, TX
10.2020 - 08.2021
- Provided excellent customer service to clients by responding to inquiries, resolving issues and educating customers on products and services.
- Assisted customers in setting up accounts, managing funds transfers, answering questions about rates and fees
- Resolve issues with online banking services and Debit Cards. Monitored account activity closely for suspicious activities or unauthorized access attempts.
- Worked collaboratively with colleagues across different departments such as operations, fraud prevention.
- Documented all call details according to standard operating procedures.
PSE Clerk
United States Postal Service, USPS
Lewisville, TX
03.2018 - 12.2020
- Case, deliver, and collect mail
- Sold stamps and money orders to mail customers along daily route.
- Help customers fill out change of address forms and reports for lost or stolen mail.
- Substituted on other delivery routes at multiple locations as needed
- Supported shipping and receiving needs by loading and unloading transportation vehicles and containers.
Education
Bachelor of Science - Economics
Grambling State University
Grambling, LA12.2017
Skills
- Detail-Oriented
- Time Management
- Leadership
- Card Management
- Banking
- Accounting
- Effective Public Speaker
- Invoices
- Contract negotiation and closing tactics
Timeline
Sr Customer Account Rep
American Honda Finance Corporation
08.2021 - 10.2023
Personal Phone Banker Supervisor
FIRST NATIONAL BANK TEXAS
10.2020 - 08.2021
PSE Clerk
United States Postal Service, USPS
03.2018 - 12.2020
Bachelor of Science - Economics
Grambling State University