Alexis Williams
Nokomis,FL
Summary
An organized and motivated individual, eager to utilize time management and organizational skills across diverse settings. Seeking opportunities to enhance abilities while contributing to company growth. Dedicated and adaptable professional with a proactive attitude and the ability to learn quickly. Strong work ethic and effective communication skills. Eager to contribute to a dynamic team and support organizational goals.
Overview
6
6
years of professional experience
Work History
Relief Manager
RaceTrac
Nokomis , Florida
02.2024 - Current
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Contributed innovative ideas and solutions to enhance team performance and outcomes.
- Worked successfully with diverse group of coworkers to accomplish goals and address issues related to our products and services.
- Worked with cross-functional teams to achieve goals.
- Prioritized and organized tasks to efficiently accomplish service goals.
- Provided excellent service and attention to customers when face-to-face or through phone conversations.
- Approached customers and engaged in conversation through use of effective interpersonal and people skills.
- Provided support and guidance to colleagues to maintain a collaborative work environment.
General Manager
Jersey Mike's Subs
Sarasota , Florida
03.2023 - 01.2024
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Implemented effective marketing campaigns to increase revenue and improve brand awareness.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Collaborated with local businesses to create mutually beneficial partnerships.
- Managed accounts payable, accounts receivable and payroll.
- Reconciled daily transactions, balanced cash registers and deposited restaurant's earnings at bank.
Customer Service Manager
Walmart
Osprey, FL
10.2022 - 03.2023
- Provided exceptional customer service to ensure customer satisfaction.
- Ensured prompt resolution of customers' inquiries via phone, email or chat support channels.
- Processed customer transactions accurately and efficiently, including deposits, withdrawals, transfers, and payments.
- Balanced currency, coin, checks, and cash in cash drawers at beginning of shift and throughout day.
- Cashed checks for customers according to established policies and procedures.
- Provided exceptional customer service while greeting customers with a smile and answering their questions courteously.
- Identified fraudulent documents presented by customers during transaction processing.
General Manager of Operations
Dominos's Pizza
Alpharetta, GA
01.2019 - 09.2022
- Ensured compliance with all food safety regulations and sanitation standards.
- Supervised and trained staff in customer service, food handling, and safety protocols.
- Developed strategies for improved operational efficiency and customer satisfaction.
- Managed day-to-day operations of restaurant, including scheduling, budgeting, and inventory control.
- Oversaw the recruitment, hiring, onboarding, training, scheduling and evaluation of employees.
- Resolved customer complaints in a professional manner to maintain positive relationships with guests.
- Maintained detailed records of sales transactions and daily shift reports.
- Analyzed financial statements to identify areas of improvement or cost savings opportunities.
- Monitored stock levels of ingredients to ensure timely delivery of fresh produce.
- Assisted with kitchen preparation during peak times as needed.
- Performed regular maintenance checks on equipment to ensure proper functioning.
- Ordered supplies from vendors as needed while staying within budget guidelines.
- Adhered to all health department regulations regarding food storage and preparation.
Education
High School Diploma -
Venice High School
Venice, FL01-2014
Associate of Science - Medical Administration Assistance
Bryant And Stratton College
Getzville, NYSkills
- Written Communication
- Data Entry
- Quality Assurance
- Multitasking Abilities
- Conflict Resolution
- Analytical Thinking
- Team Management
- Interpersonal Communication
- Attention to Detail
- Verbal Communication
- Decision-Making
- Microsoft Word
- Friendly, Positive Attitude
Timeline
Relief Manager
RaceTrac
02.2024 - Current
General Manager
Jersey Mike's Subs
03.2023 - 01.2024
Customer Service Manager
Walmart
10.2022 - 03.2023
General Manager of Operations
Dominos's Pizza
01.2019 - 09.2022
High School Diploma -
Venice High School
Associate of Science - Medical Administration Assistance
Bryant And Stratton College