Alexis Williams
Jacksonville,FL
Summary
Experienced patient registrar with a background in patient intake, insurance verification, and electronic health records. Known for accurate record keeping, clear customer service, and careful handling of confidential information. Detail-oriented healthcare professional with experience in emergency and outpatient registration, admissions support, and EHR documentation. Skilled in insurance verification, form processing, and time management, with a strong focus on accuracy and patient service. Trusted to keep records organized and support smooth daily operations.
Overview
11
11
years of professional experience
Work History
Caregiver
Homewell Senior Living
Jacksonville, FL
10.2026 - Current
- Assisted residents with bathing, dressing, grooming, and daily living support at Canopy at Duval Station.
- Monitored resident comfort, safety, and changes in condition during care shifts.
- Provided medication reminders and reported concerns to nursing staff promptly.
- Supported mobility, transfers, and repositioning using safe care techniques.
- Prepared residents for meals and assisted with dining services in community settings.
- Maintained clean, orderly living spaces following infection control standards.
- Documented care tasks and resident observations in daily records accurately.
- Communicated respectfully with residents, families, and care team members.
- Supported bathing, dressing and personal care needs.
- Maintained clean and well-organized environment for client happiness and safety.
- Performed light housekeeping tasks related to the client's care such as laundry and changing linens.
- Improved patient outlook and daily living through compassionate care.
- Prepared meals according to dietary requirements and assisted with feeding when necessary.
- Provided companionship for elderly clients by engaging in conversation and participating in recreational activities.
- Encouraged independence while promoting self-care skills such as bathing, grooming and toileting needs.
- Laundered clothing and bedding to prevent infection.
- Respected the rights of each individual client while maintaining confidentiality of all personal information.
- Observed patients for changes in physical, emotional, mental or behavioral condition and injuries.
- Provided emotional support for clients who were experiencing depression or anxiety due to their illness or disability.
- Encouraged residents to participate in activities of daily living to enhance personal dignity.
- Administered prescribed medications on a timely basis following care plan instructions.
Registrar
Orange Park hospital
Orange Park, Florida
03.2026 - 10.2026
- Registered patients in Orange Park hospital emergency and outpatient departments.
- Verified insurance coverage and demographic information during patient intake.
- Explained hospital forms and consent documents to patients and families.
- Collected signatures and scanned records into electronic medical systems.
- Coordinated admissions, transfers, and discharge paperwork with nursing staff.
- Answered patient questions with clear, professional customer service.
- Protected confidential health information under hospital privacy standards.
- Escalated registration issues to appropriate Orange Park hospital departments.
- Ensured compliance with all applicable laws, regulations, standards, and policies related to registrar activities.
- Registered patients for diagnostic appointments, surgeries and medical consultations using electronic health record system.
- Resolved student inquiries related to registration and enrollment issues.
- Reviewed documentation prior to entry into the system for accuracy.
- Collected, evaluated and stored documents securely in permanent records.
- Provided hands-on training and coaching for junior staff on office policies and regulations.
- Answered questions and fulfilled requests with friendly and knowledgeable service.
- Provided guidance to staff on day-to-day operations related to registrar functions.
Caregiver
The canopy at Duval station
Jacksonville, FL
03.2024 - 12.2025
- Supported residents with bathing, dressing, grooming, and daily living needs at Canopy at Duval Station.
- Observed resident comfort, safety, and condition changes throughout care shifts.
- Kept living areas clean and orderly while following infection control standards.
- Prepared residents for meals and assisted with dining service in community settings.
Caregiver
Starling Faclitiy
Jacksonville, Fl
01.2023 - 02.2024
- Contributed to case reviews of client status and progress.
- Instructed family members on how to provide bedside care.
- Consulted with client care team to continually update care plans.
- Helped clients communicate with loved ones by typing written messages and relaying verbal messages.
- Helped clients adjust to new lifestyles during periods of incapacitation or recuperation.
- Contacted medical providers on behalf of clients to follow up on appointments.
- Drove clients to doctors' appointments and social outings.
- Maintained detailed records of services performed on clients.
Bookkeeper
Arlington Heights Elementary School
Jacksonville, FL
01.2021 - 01.2023
- Managed school accounts payable and receivable records for Arlington Heights Elementary School
- Reconciled bank statements and general ledger entries for Arlington Heights Elementary School
- Processed vendor invoices and prepared payment requests for school operations
- Recorded tuition, fee, and activity payments in bookkeeping systems
- Tracked payroll documents and supported staff compensation processing
- Maintained confidential financial files and student payment records
- Communicated with vendors, staff, and families regarding account questions
- Processed accounts payable and receivable transactions.
- Performed basic accounting, payroll and bookkeeping services to manage business operations.
- Conducted monthly bank reconciliations.
- Ensured accuracy in all accounting entries and records.
Transporter
Century Ambulance Services
Jacksonville, FL
01.2018 - 01.2021
- Transferred patients safely between facilities using ambulance stretchers and wheelchairs.
- Monitored ambulance vehicle readiness before patient transport routes and assignments.
- Assisted nursing staff with patient lifting, positioning, and secure transfers.
- Communicated transport updates with dispatch, drivers, and clinical teams.
- Sanitized stretchers, wheelchairs, and ambulance surfaces after each transport.
- Completed transport logs, trip records, and patient handoff paperwork.
- Supported elderly and disabled patients with calm, respectful service.
- Followed Century Ambulance Services safety procedures during all transport activities.
- Delivered vehicles safely and efficiently to their destination on time.
- Adhered strictly to company guidelines regarding route selection and safe driving practices.
- Verified vehicle information and condition prior to loading.
Sever
Outback Steakhouse
Jacksonville, FL
08.2016 - 01.2018
- Greeted Outback Steakhouse guests and guided them to tables.
- Presented menu specials and answered questions about ingredients and preparation.
- Took accurate food and beverage orders using restaurant point-of-sale system.
- Delivered meals promptly and checked guest satisfaction throughout dining experience.
- Coordinated with kitchen staff to manage order timing and modifications.
- Prepared drink refills and maintained clean, organized dining areas.
- Handled guest concerns with calm service and professional communication.
- Processed payments and balanced checks at close of service.
- Provided excellent customer service to ensure satisfaction.
- Performed opening and closing duties such as setting up the dining area, restocking supplies.
- Provided exceptional service to high volume of daily customers.
- Took orders from customers accurately and in a timely manner.
- Handled money transactions accurately while following company procedures for handling cash payments.
Customer Service Representative
Little Caesars Pizza
Jacksonville, Florida
12.2015 - 01.2017
- Greeted guests at Little Caesars counters with friendly, prompt service.
- Took phone and walk-in orders using Little Caesars point-of-sale system.
- Processed cash, card, and gift card payments accurately.
- Assisted Little Caesars pizza line with topping, boxing, and order assembly.
- Resolved customer concerns while following Little Caesars service standards.
- Maintained clean dining, counter, and work areas during shifts.
- Restocked sauces, boxes, and paper goods for Little Caesars operations.
- Followed food safety and sanitation procedures in Little Caesars store.
- Answered customer inquiries and provided accurate information regarding products and services.
- Provided excellent customer service to resolve customer complaints in a timely manner.
- Promoted high customer satisfaction by resolving problems with knowledgeable and friendly service.
- Remained calm and professional in stressful circumstances and effectively diffused tense situations.
- Developed strong customer relationships to encourage repeat business.
- Developed strong relationships with customers by providing personalized assistance and support.
- Assisted customers with product selection, ordering, billing, returns, exchanges and technical support.
- Maintained detailed records of customer interactions, transactions and comments for future reference.
Education
High School Diploma -
Concorde Career College
Jacksonville, FL10-2026
High School Diploma -
NUC University
Orlando, FL10-2023
High School Diploma -
First Coast High School
Jacksonville, FL06-2017
Skills
- Patient registration
- Insurance verification
- Electronic health records
- Medical terminology
- Record keeping
- Customer service
- Microsoft Excel
- Care plan support
- EMR / EHR
- Time management
Timeline
Caregiver
Homewell Senior Living
10.2026 - Current
Registrar
Orange Park hospital
03.2026 - 10.2026
Caregiver
The canopy at Duval station
03.2024 - 12.2025
Caregiver
Starling Faclitiy
01.2023 - 02.2024
Bookkeeper
Arlington Heights Elementary School
01.2021 - 01.2023
Transporter
Century Ambulance Services
01.2018 - 01.2021
Sever
Outback Steakhouse
08.2016 - 01.2018
Customer Service Representative
Little Caesars Pizza
12.2015 - 01.2017
High School Diploma -
Concorde Career College
High School Diploma -
NUC University
High School Diploma -
First Coast High School