Alexis Woodhouse
Summary
Proactive and goal-oriented professional with excellent time management and problem-solving skills. Known for reliability and adaptability, with swift capacity to learn and apply new skills. Committed to leveraging these qualities to drive team success and contribute to organizational growth.
Overview
7
7
years of professional experience
Work History
Case Manager
Desoto County Schools
08.2024 - Current
- Maintained accurate documentation on all cases, ensuring compliance with regulations and confidentiality requirements.
- Conducted thorough assessments of student's situations, identifying issues, goals, and necessary interventions.
- Monitored ongoing cases closely, adjusting case management strategies based on evolving circumstances or new information.
- Facilitated individualized education plans (IEPs) for students with diverse needs.
- Developed and implemented intervention strategies to enhance student performance.
OSS Specialist
Sedgwick Claims Management
Memphis, TN
09.2022 - 07.2024
- Provides leadership, direction, and support to a team of OSS colleagues
- Assigns and monitors workload for OSS colleagues; coordinates project volume and assignments; ensures that processes and procedures are adhered to, and that department objectives and Service Level Agreements (SLAs) are met
- Maintain high level of knowledge of applicable claim systems, processes, and procedures assist in a resolution to patient and/ or customers issues
- Assists leadership to establish departmental procedures, standards and metrics
- Coordinate with cross-functional teams to identify process gaps and develop solutions, resulting in top record claim process
OSS Coordinator
Sedgwick Claims Management
Memphis, TN
05.2021 - 09.2022
- Completes examiner update reports, claim adjustments, provider requests and operational expense check requests
- Queues claims for Managed Care; transfers payment allocations; and runs manual pre-pay and balances as requested
- Creates and maintains internal and external logins and the applicable security access for the company's claims management systems by determining the validity for incoming requests and whether they meet established policies
- Coordinates with company's internal audit group to ensure security access is defined and implemented according to established policies and procedures
Patient Financial Services Advocate (PRN)
Methodist Healthcare
Memphis, TN
08.2019 - 06.2020
- Located customers with overdue accounts and solicited payment in compliance with fair debt collection practices
- Analyzed customer financial records to determine an appropriate payment plan
- Responded to customer inquiries and provided detailed account information
- Researched billing errors and discrepancies to initiate corrective action
Education
Bachelor of Science - Healthcare Leadership
University of Memphis
Memphis, TN12-2023
Associate of Science - Health Information Management
Northwest Mississippi Community College
Senatobia, MS05-2021
Skills
- Problem-solving
- Case management
- Time management
- Case documentation
- Project management
- Document filing
- Analytical thinking
Timeline
Case Manager
Desoto County Schools
08.2024 - Current
OSS Specialist
Sedgwick Claims Management
09.2022 - 07.2024
OSS Coordinator
Sedgwick Claims Management
05.2021 - 09.2022
Patient Financial Services Advocate (PRN)
Methodist Healthcare
08.2019 - 06.2020
Bachelor of Science - Healthcare Leadership
University of Memphis
Associate of Science - Health Information Management
Northwest Mississippi Community College