Alexis Worley
newark,Delaware
Summary
Highly personable and skilled in customer service, with background as Host and Hostess in restaurant, lounge, and coffee shop settings. Possess strong organizational skills to manage reservations and seating arrangements efficiently. Known for creating welcoming atmosphere for guests and addressing needs promptly, resulting in improved customer satisfaction. Proven ability to work effectively under pressure while maintaining smooth operation of front-of-house activities.
Overview
2
2
years of professional experience
1
1
Certification
Work History
Host
Metro Diner
Newark, Delaware
11.2024 - Current
- Conducted routine restroom inspections to replenish supplies and address minor cleaning tasks.
- Checked dining and serving areas to verify proper cleanliness and readiness for guests.
- Built positive relationships with other front-of-house and kitchen staff.
- Monitored dining area to assess server capacity and estimate wait times.
- Communicated with servers about new tables, changes in food availability and customer comments.
- Accommodated guests with children and special needs to promote comfortable dining experience.
- Greeted incoming guests to escort to assigned dining area and present menus.
- Spoke with patrons to make conversation, answer questions or to respond to complaints.
- Spoke with patrons to drive satisfaction with food and service.
- Greeted guests upon arrival and provided them with menus.
- Resolved conflicts between customers when necessary.
- Informed patrons of establishment specials and promotions.
- Contributed to team efforts by accomplishing related tasks as needed.
- Developed long-term relationships with customers to increase opportunities for repeat business.
- Inspected dining and serving areas for cleanliness and proper setup.
- Delivered outstanding service and support from initial interaction to final departure, maintaining loyal clientele.
- Supported serving staff, food runners and bussers to keep dining room presentable and ready for guests.
- Assisted servers in seating guests by escorting them to their tables.
- Managed time effectively to ensure tasks were completed on schedule and deadlines were met.
Customer Service
Bings Bakery
Newark, Delaware
06.2023 - 10.2024
- Provided excellent customer service to patrons.
- Developed strategies for improving customer service operations.
- Addressed customer service issues in a timely manner while demonstrating excellent customer service skills.
- Greeted customers and provided friendly customer service.
- Processed payments accurately and efficiently.
- Responded to customer emails in a courteous and efficient manner.
- Took messages from callers and accurately relayed details to intended staff.
- Answered calls with friendly and polite approach to engage callers and deliver exceptional customer service.
- Handled incoming and outgoing calls according to standard operating procedures.
- Calculated and quoted charges for long-distance connections.
- I took payments in cash and by card. Also took them over the phone.
Education
Nursing (CNA Degree)
Paul M. Hodgson Vocational Technical High School
Newark, DESkills
- Seating arrangements
- Customer service
- Verbal and written communication
- Front of house organization
- Adaptable to change
- Staff coordination
- Team player mentality
- Food allergy awareness
Accomplishments
- Distinguished Honor Roll.
Certification
- CPR Certification
References
References available upon request.
Timeline
Host
Metro Diner
11.2024 - Current
Customer Service
Bings Bakery
06.2023 - 10.2024
Nursing (CNA Degree)
Paul M. Hodgson Vocational Technical High School