ALEXIS YOUNG

• Supported daily operations across three multifamily apartment communities while maintaining 95%+ occupancy across all locations.
• Provided resident service and resolved complaints, account questions, maintenance concerns, and disputes to support satisfaction and retention.
• Assisted with leasing activities, including tours, applications, screening, lease preparation, move-ins, move-outs, renewals, and prospect follow-up.
• Coordinated staff schedules to maintain adequate onsite coverage and smooth operations across communities.
• Scheduled maintenance, emergency repairs, unit turnovers, and vendor services; followed up on work orders and make-ready deadlines.
• Conducted property walk-throughs and move-in, move-out, unit, and grounds inspections to identify maintenance needs and uphold community standards.
• Managed budgets, expenses, rent collection, delinquency follow-up, invoices, purchase orders, and resident account records.
• Prepared occupancy, leasing, delinquency, and financial reports; maintained accurate records and supported fair housing compliance.

• Performed compliance reviews, audits, and inspections to spot documentation errors, operational risks, and corrective actions needed.
• Prepared compliance reports, shared findings with management, and worked with operations teams to fix deficiencies.
• Coordinated compliance training and guided staff on company policies, regulatory requirements, safety procedures, and workplace standards.
• Kept confidential records, tracked reporting and certification deadlines, and supported internal and external audits.
• Investigated complaints and operational discrepancies while handling multiple assignments with accuracy and timely follow-through.
• Support daily property operations and management.
• Collect rent, monitor delinquency, and arrange payment plans.
• Process rental applications, screenings, leases, and renewals.
• Conduct property tours and support leasing and move-ins.
• Handle resident concerns, complaints, and service requests.
• Coordinate with maintenance for timely work order completion.
• Prepare financial reports, occupancy reports, and delinquency reports.
• Assist with budgeting, expense tracking, and invoice processing.
• Conduct move-in, move-out, and property inspections.
• Maintain accurate resident records using Yardi and other property management software.
• Assist with marketing strategies to increase occupancy and resident retention.
• Support property manager with staff supervision, compliance, and overall property performance.

• Provided attentive care, led age-appropriate activities, and maintained a safe, organized classroom in accordance with center policies and state regulations.
• Communicated with parents about daily activities, progress, and individual needs; collaborated with teachers and staff to support consistent care.

• Delivered professional customer service and assisted customers with medical supply needs.
• Prepared insurance billing forms and entered information into the database.
• Scheduled customer appointments.
• Built relationships with doctors through prompt communication by phone, website, and email.
• Managed multiple incoming and outgoing faxes and calls simultaneously.
• Measured patients for compression garments and assessed appropriate materials based on medical conditions.

Psychology

Sociology

Biology