ALEXIS Young-Bey

Manage daily warehouse operations while ensuring safety, productivity, and service expectations are met.

• Work with multiple departments to improve workflows, solve operational issues, and keep projects moving on schedule.

• Coach associates on safety, accountability, and performance expectations.

• Review operational results and key metrics to identify opportunities for improvement.

• Maintain strong working relationships with internal teams to support business goals.

• Prepared and filed 75 individual tax returns, ensuring compliance with federal and state regulations.
• Analyzed client financial documents to identify deductions and credits for optimal tax outcomes.
• Educated clients on tax-related matters, enhancing understanding of tax obligations and benefits.
• Mentored junior staff in tax preparation processes, promoting accuracy and efficiency within the team.

Managed all store operations for a high-volume location generating more than $120 million in annual sales.

• Led more than 200 associates and 11 salaried managers while creating a culture built on accountability, teamwork, and customer service.

• Managed P&L performance by controlling labor costs, monitoring expenses, and improving operational efficiency.

• Maintained a customer satisfaction score of 95% by setting clear service expectations and quickly resolving customer concerns.

• Reduced shrink by 1.12% through improved inventory practices, operational controls, and stronger associate accountability.

• Oversaw staffing, scheduling, inventory management, and daily operations to ensure business goals were met.

• Developed associates and managers through coaching and mentorship, leading to 9 internal promotions into leadership positions.

• Worked closely with market leadership to execute business plans and improve store performance.

Oversaw daily operations in a high-volume retail environment while supporting customer service, staffing, and operational goals.

• Assisted with labor planning, expense control, and operational improvements to support store profitability.

• Trained and developed associates to improve productivity and customer experience.

• Used operational and financial reports to identify opportunities for improvement and support business decisions.

• Resolved customer and operational issues while maintaining company standards and expectations.

Supervised daily operations and supported associates in meeting productivity and customer service goals.

• Provided coaching, feedback, and training to help associates improve performance.

• Assisted with inventory management, merchandising, and operational planning.

• Helped create a positive work environment focused on teamwork and customer service.