Alexis A. Gonzalez
Miami
Summary
Accomplished Sales Manager with a proven track record at Lehman Buick GMC and Brickell Buick GMC enhancing customer satisfaction and boosting sales through strategic planning and relationship building. Expert in sales strategy development and motivational coaching, I've led teams to exceed targets by fostering skills in sales processes and staff management.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Sales Manager
Lehman Buick GMC
08.2023 - 07.2024
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Increased sales revenue by developing and implementing effective sales strategies.
- Built long-lasting client relationships through excellent customer service and consistent followups.
- Led a successful sales team by providing motivational coaching and performance-based incentives.
- Organized regular sales meetings to review progress, share best practices, and set achievable targets for continued success.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
- Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
- Provided ongoing training and mentorship for junior sales staff, fostering professional development and career growth.
- Assisted in recruiting top talent for the sales team, contributing to a high-performing work environment.
General Sales Manager
Brickell Buick Gmc
04.2017 - 06.2023
- Motivated team members to meet and exceed objectives by setting goals, tracking performance on daily basis and implementing improvement strategies.
- Coached sales associates in product specifications, sales incentives, and selling techniques, significantly increasing customer satisfaction ratings.
- Handled customer relations issues, enabling quick resolution, and client satisfaction.
- Implemented effective pricing strategies that balanced profit margins while remaining competitive in the marketplace.
- Applied established sales techniques and persuasive communication skills to meet personal sales objectives.
- Developed a high-performing sales team through consistent coaching, training, and motivation techniques.
- Achieved sales targets consistently by closely monitoring sales performance and adjusting strategies as needed.
- Maintained relationships with customers and found new ones by identifying needs and offering appropriate services.
- Held one-on-one meetings with sales team members to identify selling hurdles and offered insight into best remedy.
- Built relationships with customers and community to establish long-term business growth.
- Exceeded sales quotas and increased profitability through effective sales strategy and business planning.
- Recruited, interviewed and hired employees and implemented mentoring program to promote positive feedback and engagement.
- Collaborated with upper management to implement continuous improvements and exceed team goals.
Sales Associate
Doral Buick Gmc
06.2015 - 04.2017
- Built relationships with customers to encourage repeat business.
- Provided positive first impressions to welcome existing, new, and potential customers.
- Boosted customer satisfaction levels through exceptional service, addressing concerns promptly, and providing a welcoming store environment.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
Education
Associate of Science - Computer Programming
Martires De Chile
Havana, Cuba07-2004
Skills
- Relationship building
- Sales team training
- Staff management
- Goals and performance
- Motivational skills
- Product knowledge
- Sales expertise
- Sales strategy development
- Strategic planning
- Sales process
- Goal setting
Certification
- F&I school
- Multiple product knowledge certification
Languages
English
Full Professional
Spanish
Full Professional
Timeline
Sales Manager
Lehman Buick GMC
08.2023 - 07.2024
General Sales Manager
Brickell Buick Gmc
04.2017 - 06.2023
Sales Associate
Doral Buick Gmc
06.2015 - 04.2017
Associate of Science - Computer Programming
Martires De Chile
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