Alexis Moore
Madison Heights,Michigan
Summary
High energy, entertainment and hospitality professional with extensive daily planning and operations management experience. Skilled in brand communication and media design, event and entertainment ambiance design, leadership, staff training and development. Demonstrated history of working in the events services and coordination. Highly experienced in nonprofit organizations, budgeting, customer relation management software, and sales.
Overview
11
11
years of professional experience
Work History
Restaurant & Events Manager
The Morrie
Royal Oak, MI
01.2016 - Current
- Ensures and provides flawless, upscale, professional and high-class guest service experiences by responding to guests needs and anticipating their unstated ones
- Supervises guest relations team to ensure comply with all standards and operating procedures
- Proficient with Event Management Software to generate leads and monitor daily bookings
- Provides administrative support to ensure efficient operations.
- Supports managers and employees through variety of tasks related to organization and communication.
- Promoted positive atmosphere and went above and beyond to guarantee each customer received exceptional food and service.
- Carefully interviewed, selected, trained and supervised staff.
- Met, greeted and encouraged feedback from customers and used feedback to implement positive changes within restaurant.
- Effectively managed payroll and timekeeping, and paperwork for new hires and terminations.
- Clearly and promptly communicated pertinent information to staff, such as large reservations or last minute menu changes.
- Recognized and formally acknowledged outstanding staff performance to boost company morale and productivity.
- Promoted business through participation in and sponsorship of community events.
Customer Service Human
CrowdRise
Royal Oak, MI
01.2015 - 01.2016
- Responsible for driving decision making for CrowdRise while efficiently managing user accounts with strong knowledge of website functionality
- Great at problem solving and possess impeccable follow through
- Works well under pressure to meet customer service deadlines
- Communicates effectively with everyone in the crowdfunding world by following up relentlessly with customers to solve difficult issues.
Event Coordinator
Emagine Entertainment Inc
Royal Oak, MI
01.2012 - 01.2015
- Responsible for driving consistent, profitable growth in event sales revenues through positive planning execution and management of sales strategies to meet short- and long-term business objectives
- Doubled event sales revenue from previous year to $300K
- Facilitated community outreach by working with charities
- Helped coordinate and execute two grand openings; Emagine Macomb 2014 and Emagine
- Birmingham 2015
- Participated in creative marketing objectives to create brand awareness and increase foot traffic
- Implemented onsite children series “Breakfast & Movie” which brings in 100-200 guests additionally each month.
Skills
Team Leadership & Staff development
- Conflict resolution
- Strong verbal communication
- Front of House Management
- Daily operations
- Forecasting
- Sound system, AV, lighting and projection
- Excellent time management skills
- Book keeping
- POS
- Database Interface and Query Software
- Health Code Compliance
- Menu Pricing and Writing
- Coordination
- Social Media Platforms
Education
Bachelor of Fine Arts - Fashion Design
International Academy of Design and Technology
2012
Associate of Applied Science - Business
Oakland Community College
2008
Affiliations
Member, Detroit Economic Club, 2014 to 2016 Member, Troy Chamber of Commerce - Hospitality Committee, 2014 to 2015 Member, Royal Oak Chamber of Commerce - Business Women's Network, 2014 to 2014
Timeline
Restaurant & Events Manager
The Morrie
01.2016 - Current
Customer Service Human
CrowdRise
01.2015 - 01.2016
Event Coordinator
Emagine Entertainment Inc
01.2012 - 01.2015
Bachelor of Fine Arts - Fashion Design
International Academy of Design and Technology
Associate of Applied Science - Business
Oakland Community College
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