Alexis Reed
Los Angeles
Summary
I am a diligent server with a solid background in providing exceptional customer service in high-paced environments. Skilled in effectively managing tables and collaborating with kitchen staff to ensure smooth operations and satisfied patrons. Equipped with strong multitasking abilities and attention to detail, ensuring seamless dining experience. I am highly motivated with an engaging personality and flexible approach; upbeat, friendly, and anticipating customer needs to facilitate enjoyable dining experiences!
Overview
4
4
years of professional experience
Work History
Server
Chilis's Bar and Grill
04.2024 - Current
- Delivered exceptional customer service, ensuring satisfaction and repeat business.
- Managed accurate order processing, minimizing errors during peak hours.
- Utilized POS systems for efficient transaction processing and inventory tracking.
- Monitored dining environment for guest comfort, adjusting service as needed.
- Served food and beverages promptly with focused attention to customer needs.
- Bussed and reset tables to keep dining room and work areas clean.
- Supported colleagues during peak hours, fostering a collaborative work environment that enhanced overall productivity levels.
- Explained menu items and suggested appropriate options for food allergy concerns.
Server/baretender
Olive Garden Restaurant
01.2023 - 06.2024
- Provided exceptional customer service by promptly taking orders and addressing guest inquiries.
- Assisted in maintaining cleanliness and organization of dining areas to enhance guest experience.
- Collaborated with kitchen staff to ensure timely food preparation and delivery to guests.
- Developed knowledge of menu items to effectively advise customers on selections and specials; also to effectively upsell.
- Handled cash transactions accurately, processing payments while ensuring security protocols were followed.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Provided attentive service during high-volume periods without sacrificing attention to detail or guest rapport.
Virtual Assistant
The Painted Tower
10.2021 - 10.2023
- Managed scheduling and calendar organization for senior executives.
- Performed data entry and maintained databases for efficient information retrieval.
- Provided customer support via email and chat, resolving inquiries promptly.
- Monitored emails, organized inbox, and prioritized messages for supervisor.
- Maintained a well-organized database system for improved information accessibility in daily operations.
- Elevated client experience by providing timely customer support via emails and social media chats.
- Kept extensive contact list updated with new contacts and changes to existing contacts.
Customer Service Associate
Walmart
06.2022 - 01.2023
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Provided product information and recommendations to enhance customer satisfaction and loyalty.
- Assisted in training new associates on company policies and customer service best practices.
- Coordinated between departments to facilitate timely resolution of complex customer issues, ensuring a seamless experience.
- Reduced wait times by efficiently directing calls to appropriate departments for faster resolution.
- Demonstrated excellent multitasking skills by juggling multiple tasks simultaneously while maintaining attention to detail and accuracy.
Education
High School Diploma -
Winfield High School
Winfield, WV05-2021
Skills
- Strong work ethic
- Cash handling
- Memory retention
- Safe food handling
- High volume dining
- Tableside etiquette
- Upselling techniques
- Positive and professional
- Reliable and responsible
- Adaptable and flexible
- Multitasking Abilities
- Problem-solving
Timeline
Server
Chilis's Bar and Grill
04.2024 - Current
Server/baretender
Olive Garden Restaurant
01.2023 - 06.2024
Customer Service Associate
Walmart
06.2022 - 01.2023
Virtual Assistant
The Painted Tower
10.2021 - 10.2023
High School Diploma -
Winfield High School