Hi, I’m
Alexis X. Juarez
Administration
Summary
Outgoing and friendly receptionist delivering customer service and administrative excellence, including clerical support and public interaction. Excels in calendar management, scheduling, data-entry and database administration.
Overview
5
years of professional experience
Work History
Success On The SpectrumPasadena, TX
Office Assistant Secretary
05.2021 - 05.2022
Job overview
- Greeted incoming visitors and customers professionally & provided friendly, knowledgeable assistance.
- Created and updated physical records and digital files to maintain current, accurate and compliant documentation while creating hourly schedules that changed daily for both clients and staff members.
- Completed administrative patient intakes with case histories, insurance benefit and mandated forms.
AMAZON: CLEI Group, LLC & Goldwing Delivery, LLCHouston, TX
Operations Dispatch Manager / Delivery Driver
10.2018 - 03.2021
Job overview
- Responded to 80+ calls daily from delivery drivers to address questions, problems and requests for assistance or timeframes to allocate proper guidance during peak service times.
- Coordinated schedules for optimal coverage of daily workload and adjusted quickly to changing demands.
- Tracked and reviewed charts, graphs, schedules and other statistics to to maximize on-time performance.
San Jacinto College NorthHouston, TX
District Call Center Representative
07.2018 - 08.2019
Job overview
- Achieved high satisfaction rating through proactive one-call resolutions of customer issues.
- Answered average of 80+ calls, emails per day, addressing customer inquiries, solving problems and providing information.
- Assisting students with their enrollment process and future career paths and making sure all requirements for registration were met in a timely manner,
Education
San Jacinto CollegeHouston, TX
Sam Rayburn High SchoolPasadena, TX
High School Diploma
06.2014
Skills
- Confidentiality and Data Protection
- Multi-Line Telephone Systems
- Professional Correspondence
- Patient Relationship-Building
- Strong Organizational Skills
- Database and Client Management Systems
- Document and File Management
- Multitasking and Time Management
- Customer Inquiries
- Client Scheduling
- Schedule Management
- Insurance Verification
Languages
English
Spanish
Timeline
Office Assistant Secretary
Success On The Spectrum
05.2021 - 05.2022
Operations Dispatch Manager / Delivery Driver
AMAZON: CLEI Group, LLC & Goldwing Delivery, LLC
10.2018 - 03.2021
District Call Center Representative
San Jacinto College North
07.2018 - 08.2019
San Jacinto College
Sam Rayburn High School
High School Diploma
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