Alexius Murrell
Huntsville
Summary
Customer -focused professional with experience in airline operations, candidate training, administrative coordination, scheduling, and customer relations. Skilled in building relationships, managing multiple priorities,conducting interviews and assessments, and supporting operational teams in fast -paced environments.
Overview
6
6
years of professional experience
Work History
Ticket /Gate Agent
Unifi
Huntsville,AL
11.2025 - Current
- Monitored vehicle flow to ensure efficient airport operations and safety compliance.
- Conducted thorough inspections of passenger vehicles for security protocols.
- Assisted passengers with luggage handling and provided information on airport facilities.
- Collaborated with team members to maintain cleanliness and organization of gate areas.
- Utilized communication systems to relay important updates to staff and travelers effectively.
- Adapted quickly to changing situations, ensuring seamless support for flight operations.
- Gained proficiency in using airport-related technology and tools for daily tasks.
- Managed time efficiently while multitasking during high-pressure situations to maintain optimal gate operations.
- Exceled in cross-functional teamwork by supporting colleagues whenever assistance was needed during busy periods or staff shortages.
- Enhanced visitor experience by providing friendly and efficient service at the entrance gate.
- Assisted passengers with check-in procedures and baggage handling.
- Coordinated flight information and gate assignments for travelers.
- Monitored boarding processes to ensure timely departures.
- Resolved passenger inquiries and provided exceptional customer service.
- Utilized airline software systems for ticketing and flight updates.
- Adapted to changing schedules and managed high-pressure situations effectively.
Receptionist
Alabama Women's Wellness
Huntsville, AL
07.2025 - 05.2026
- Managed front desk operations, ensuring efficient patient check-in and appointment scheduling.
- Maintained accurate patient records using electronic health record systems to enhance data integrity.
- Coordinated communication between medical staff and patients, improving overall service delivery.
- Streamlined office processes, reducing wait times and enhancing patient satisfaction levels.
- Trained new reception staff on office procedures and customer service protocols for consistent performance.
- Implemented scheduling software to optimize appointment slots and minimize conflicts effectively.
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Confirmed appointments, communicated with clients, and updated client records.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Handled cash transactions and maintained sales and payments records accurately.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Corresponded with clients through email, telephone, or postal mail.
Ticket/Gate Agent
United Ground Express
Memphis,Tn
11.2024 - 07.2025
- Assisted passengers during check-in process to ensure smooth boarding experiences.
- Managed baggage handling procedures, ensuring timely and accurate aircraft loading.
- Communicated flight information clearly to passengers, enhancing overall customer satisfaction.
- Coordinated with team members to resolve passenger issues effectively and efficiently.
- Monitored flight schedules and adjusted operations to accommodate delays or changes.
- Provided exceptional customer service, addressing inquiries and concerns promptly.
- Processed upgrades and standby requests, maximizing revenue opportunities for the airline while accommodating passenger needs.
- Demonstrated strong knowledge of airline policies and procedures to ensure seamless gate operations.
- Handled baggage discrepancies effectively, reuniting lost luggage with owners quickly and accurately.
- Provided updated flight information to passengers, keeping them informed of any changes or delays in their travel plans.
- Enhanced customer satisfaction by providing efficient and courteous service during the boarding process.
- Assisted customers with ticketing and baggage check-in requirements.
- Utilized company software efficiently for ticketing transactions, processing payments securely while maintaining accurate records.
Midwifery Coordinator
Memphis Center For Reproductive Health
Memphis, TN
08.2020 - 12.2023
- Coordinated patient scheduling and managed appointments to enhance operational efficiency.
- Developed and maintained accurate patient records using electronic health record systems.
- Streamlined communication between staff, patients, and external providers to improve service delivery.
- Supported outreach initiatives and community education programs to promote reproductive health awareness.
- Assisted in the implementation of quality improvement projects to enhance clinic services.
- Trained new staff on administrative procedures and software tools for efficient workflow integration.
- Monitored inventory levels of medical supplies and coordinated procurement processes with vendors.
- Entered data, generated reports, and produced tracking documents.
- Enhanced operational workflows by maintaining well-organized documentation systems and updating records accurately as needed.
- Played key role in rebranding efforts, coordinating between design teams and marketing to ensure cohesive and impactful launch.
- Organized spaces, materials and catering support for internal and client-focused meetings.
Birth Assistant
Memphis Center For Reproductive Health
Memphis, TN
05.2020 - 12.2023
- Assisted in prenatal education and support, enhancing patient understanding of birthing processes.
- Collaborated with healthcare professionals to create personalized birth plans tailored to individual needs.
- Facilitated communication between clients and medical staff, ensuring clarity and comfort during labor.
- Monitored patients' physical and emotional well-being throughout labor, providing continuous support and encouragement.
- Educated families on postpartum care practices, promoting healthy recovery and bonding experiences.
- Led workshops on childbirth preparation techniques, improving community knowledge and engagement in reproductive health.
- Developed resource materials for clients, streamlining access to essential information about pregnancy and childbirth options.
- Mentored new birth assistants, sharing best practices for patient care and supporting their professional growth.
- Assisted in calming and reorienting patients in difficult situations.
- Coordinated with healthcare providers to ensure seamless care transitions between prenatal, labor, and postpartum stages.
- Provided compassionate postpartum support, addressing concerns related to newborn care, feeding, and maternal recovery.
- Assisted nurses and physicians with exams or treatments.
- Accompanied patients to appointments.
Education
Certified Nursing Assistant -
Career Training Acedemy
Memphis, TNHigh School Diploma -
Memphis Central High School
Memphis05-2012
Skills
- Communication
- Problem Solving
- Conflict Resolution
- Team Collaboration
- Multitasking
- Issue resolution
Timeline
Ticket /Gate Agent
Unifi
11.2025 - Current
Receptionist
Alabama Women's Wellness
07.2025 - 05.2026
Ticket/Gate Agent
United Ground Express
11.2024 - 07.2025
Midwifery Coordinator
Memphis Center For Reproductive Health
08.2020 - 12.2023
Birth Assistant
Memphis Center For Reproductive Health
05.2020 - 12.2023
Certified Nursing Assistant -
Career Training Acedemy
High School Diploma -
Memphis Central High School