Alex Reese harris
Xenia
Summary
My goal is to solidify full-time employment with a reputable company. Where I can utilize my previous customer service experiences and dynamic work ethic.
Overview
9
9
years of professional experience
Work History
Customer Service Representative
Synchrony Bank
06.2021 - 08.2024
- Answered inbound calls regarding personal and business credit card accounts.
- Processed fee waiver, lost/stolen cards and general question requests for customers.
- Handled escalated calls by providing best in class service while providing equitable resolutions.
- Provided explanation of interest, billing inquiries, as well as, contractual changes.
- Excellent/Good Rating on monthly metrics. Quality, Average Handle Time, Schedule Adherence, and Customer Satisfaction.
Driver
DoorDash
04.2019 - 06.2021
- Followed all relevant traffic laws and safety regulations.
- Utilized GPS and other navigation tools to plan routes and stay on schedule.
- Achieved safe driving records by consistently following traffic rules and regulations.
- Delivered goods and products to customer on time.
Customer Service Representative III
Metlife
10.2015 - 03.2019
- Answered inbound calls from agents regarding insurance policies.
- Provided assistance to agents on help calls and advised where answers could be found on the companies internal intranet.
- Handled escalated manager calls by showing empathy and concern for client matters.
- Processed endorsement change to policies. Faxed, mailed and emailed proof of coverage. Handled billing inquires including premium and coverage explanations.
- Provided feedback to agents and direct managers regarding coaching opportunities.
Education
Associate of Science - Business Administration
Sinclair Community College
Dayton, OH05.2025
GED -
Ohio Equivalency Diploma
Columbus, Ohio12.2004
Skills
Customer Service
Problem-solving abilities
Active Listening
Critical Thinking
Data Entry
Call center experience
Problem Resolution
Computer Proficiency
Timeline
Customer Service Representative
Synchrony Bank
06.2021 - 08.2024
Driver
DoorDash
04.2019 - 06.2021
Customer Service Representative III
Metlife
10.2015 - 03.2019
Associate of Science - Business Administration
Sinclair Community College
GED -
Ohio Equivalency Diploma
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