Summary
Overview
Work History
Education
Skills
Timeline
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Alexsa Prom

Janesville,WI

Summary

Dynamic Assistant Manager with a proven track record at Pizza Hut, excelling in customer service and team leadership. Enhanced retention rates through effective conflict resolution and staff training. Demonstrated strong money handling skills while maintaining operational accuracy, fostering a motivated team environment that consistently met performance expectations. I play a crucial role in ensuring our restaurant runs smoothly, and maintaining high standards of service and quality. I assist the RGM in managing day to day operations, including ensuring food safety, managing labor costs and maintaining inventory. I address customer inquiries and resolve complaints promptly to ensure a positive experience.

Overview

7
7
years of professional experience

Work History

Assistant Manager

Pizza Hut
06.2021 - Current
  • Supervised day-to-day operations to meet performance, quality and service expectations.
  • Maintained a clean, safe, and organized store environment to enhance the customer experience.
  • Developed strong working relationships with staff, fostering a positive work environment.
  • Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
  • Resolved customer complaints, improving retention rates
  • Trained and mentored team members, enhancing service quality

Team Member

Auntie Anne's
11.2018 - 03.2019
  • Kept work areas clean, organized, and safe to promote efficiency and team safety.
  • Learned all required tasks quickly to maximize performance.
  • Contributed to team success by completing jobs quickly and accurately.
  • Developed strong customer service and product knowledge skills to enhance individual and team performance.
  • Operated register to process payments and collect cash payment for order totals.

Education

Parker High School
Janesville, WI
06.2021

Skills

  • Customer service
  • Money handling
  • Team leadership
  • Decision-making
  • Problem-solving
  • Time management
  • Team motivation
  • Staff supervision
  • Staff training and development
  • Conflict resolution

Timeline

Assistant Manager

Pizza Hut
06.2021 - Current

Team Member

Auntie Anne's
11.2018 - 03.2019

Parker High School