Expertly trained in conflict de-escalation, self-defense tactics, and emergency response protocols.
Experienced in conflict resolution and crisis management, effectively de-escalating potentially volatile situations.
Adaptable and resilient, able to thrive in high-pressure environments while maintaining a calm demeanor.
Internet Sales Manager
Allen Gwynn Chevrolet
Glendale, CA
04.2022 - 06.2023
Led sales planning, development and customer management to grow existing accounts and establish new sales through competitor research, enhancing customer experience and using analytic software to insure optimization of customer engagement.
Managed a team of internet sales professionals to ensure customer satisfaction and meet sales targets through one on one guidance, coaching and setting specific daily tasks to insure success.
Attained and exceeded personally assigned new sales targets, goals and expectations.
Consultant
Santich Investments
San Pedro , CA
09.2019 - 04.2022
Collaborated with senior leadership to support new projects involving client acquisition and retention while increasing social media marketing and exposure.
Initial client contact/service provider in charge of streamlining customer concerns, requests or questions to their appropriate vessel.
Managed multiple projects simultaneously ensuring timely completion within budget constraints.
Executed special objectives and projects in response to executive team and board member requests.
District Manager
Puritan Financial Group
Los Angeles , CA
11.2017 - 09.2019
Financial, income to expense and trust specialist responsible for data collection, interpretation, and analysis developing investment strategies lowering/eliminating market risk and exposure.
Teamed with financial advisors and insurance agents on investment related research providing annuity, modified endowment and various Insurance solutions to areas of clients concerns.
Formulated plans to expand business operations. Growing overall territory and sales percentages through client acquisition via referral, seminar, and lead-based prospecting.
Managed all personnel matters within the district including recruitment, hiring, performance reviews, disciplinary actions.