Alexsandra Madrigal

• Directed patients to exam rooms, fielded questions, and prepared for physician examinations. (Taking blood pressure, height, weight, updating patients medications/allergies and surgeries).
• Assisted physicians with minor surgeries, including preparing operating room and sterilizing instruments. (Prostate Biopsy, Testopel implant, Vasectomy, Cystocopy, BCG/DMSO Installation).
• Collected blood samples using vacutainer tubes, tourniquets, butterfly needles, and straight needles.
• Translated for doctors when needed.
• Electronically ordering/scheduling radiology tests.
• Female Catheterization.
• Called and faxed pharmacies to submit prescriptions and refills. (Ordering oncology medications: Xtandi, Zytiga, Lymparza)
• Returning calls and contacting patients with results.
• Crossed Trained: Work front desk when needed. (Check-in patients, collect payments, schedule appointments and answer phones)

Handled customer inquiries and suggestions courteously and professionally.

• Assisted customers with Spanish-language inquiries in a timely and professional manner.
• Handled day-to-day accounting processes to drive financial accuracy.
• Compiled and analyzed data to determine approaches to improve sales and performance.

• Started as a Checker got promoted to Front End Assistant Manager.
• Responded to customer concerns with friendly and knowledgeable service and remedied issues promptly and effectively.
• Greeted visitors and customers upon arrival, offered assistance, and answered questions to build rapport and retention.
• Established team priorities, maintained schedules and monitored performance.
• Trained team members in successful strategies to meet operational and sales targets.