Alexsis Terning
Colorado Springs,CO
Summary
Motivated youth ministry student seeking internship and career in youth ministry to gain hands-on experience. Outgoing and friendly with strong drive to succeed.
Overview
4
4
years of professional experience
Work History
Technical Support Instruction Team Mentor
GCE Technical Support
Phoenix, Arizona
04.2023 - 11.2023
- Trained new Technical Support representatives
- Engaged consistently with mentees through designated contact points using various methods.
- Provided guidance to team members on resolving conflicts and interpersonal issues.
- Coached team members on professional development goals and objectives.
- Evaluated individual strengths and weaknesses of team members and provided feedback as needed.
- Scheduled and conducted meetings in person and over Microsoft Teams
- Expressed empathy and encouragement toward new-hires and team members.
Technical Support Representative
GCE Technical Support
Phoenix, Arizona
09.2022 - Current
- Assisted customers with various types of technical issues via live chat and telephone.
- Documented all activities related to technical support including processes, updates, changes made.
- Maintained positive working relationship with fellow staff and management.
- Handled customer service issues by providing guidance or escalating for advanced support.
- Maintained composure and patience in face of difficult customer situations, applying de-escalation techniques and positive customer support.
Food Service and Hospitality Associate
The Hideaway Inn And Conference Center
Colorado Springs, CO
07.2020 - 08.2023
- Prepared and inspected bedrooms, restrooms, and dining and serving areas to foster cleanliness and proper setup.
- Circulated within assigned areas to assess and address customer needs, effectively prioritizing tasks during peak hours.
- Worked in close collaboration with team members to ensure customers received high-quality service.
- Provided leadership, insight and mentoring to newly hired employees.
- Served food and beverages and bussed tables.
- Cleaned and disinfected mirrors, counters, furnishings and floors in between guest interactions.
- Greeted guests and provided a warm welcome to all visitors.
- Managing time effectively and professionally
Education
Bachelor of Arts - Christian Studies
Grand Canyon University
Phoenix, AZ12-2024
High School Diploma -
Edison Prep
01.2022
Skills
- Fast-Paced Environment
- Computer proficiency
- Time-Management
- Problem solving
- Microsoft and Adobe applications
- Customer Relations
- Multi-Tasking
- Collaboration
- Role Modeling
- Crisis Intervention
Volunteer Work
- Young Adult coffee service worker at Cross Fellowship Church
- Service and hospitality worker at Hope Bible Church
- Inspector and Packager at Operation Christmas Child warehouse
- Tornado disaster relief volunteer
Timeline
Technical Support Instruction Team Mentor
GCE Technical Support
04.2023 - 11.2023
Technical Support Representative
GCE Technical Support
09.2022 - Current
Food Service and Hospitality Associate
The Hideaway Inn And Conference Center
07.2020 - 08.2023
Bachelor of Arts - Christian Studies
Grand Canyon University
High School Diploma -
Edison Prep
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