ALEXSONDRA ALBANO
Orland Park,IL
Summary
Proactive and goal-oriented with hands-on experience in providing compassionate support to diverse client populations. Successfully engaged in case management, facilitating access to community resources, and conducting needs assessments. Demonstrated empathy, effective communication, and problem-solving skills to build trust and rapport with clients.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Assistant Manager
Planet Fitness
Frankfort, IL
08.2025 - Current
- Supervised daily operations to ensure efficient club functionality and member satisfaction.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Maintained positive member relations by addressing problems head-on and implementing successful corrective actions.
Shift Manager/Key Holder
Tropical Smoothie Cafe
Tinley Park, Illinois
06.2019 - 08.2025
- Trained new employees on company policies, procedures, and job-specific tasks to ensure their success in the role.
- Oversaw cash handling procedures, maintaining accurate records of transactions and preventing discrepancies.
- Increased customer satisfaction through attentive service, swift problem resolution, and effective communication.
Court Treatment Program Intern
Chestnut Health Systems
Bloomington, IL
08.2024 - 05.2025
- Facilitated group therapy sessions, fostering supportive environments for open communication and personal growth.
- Conducted comprehensive assessments to identify client needs and develop appropriate interventions while collaborating with multidisciplinary teams.
- Developed strong rapport with clients by establishing trust and maintaining open lines of communication throughout the internship experience.
Retail Associate
Dicks Sporing Goods
Orland Park, IL
10.2022 - 12.2024
- Managed inventory effectively, ensuring proper stock levels and timely replenishment of merchandise.
- Contributed to visual merchandising efforts, creating eye-catching displays that showcased featured products effectively.
- Developed strong rapport with customers through active engagement and attentive listening, fostering loyalty and repeat business.
Education
Bachelor of Arts - Social Work
Illinois State University
Normal, IL05-2025
Associate of Arts - Social Work
Moraine Valley Community College
Palos Hills, IL05-2023
Skills
- Client advocacy
- Client assessment
- Group facilitation
- Treatment program guidance
Affiliations
- Social Work Club Executive Board (09/2025-05/2025))
Certification
- Comprehensive Assessment of Needs and Strengths Training - October 2024
- ASAM 4th Edition Training - January 2025
Timeline
Assistant Manager
Planet Fitness
08.2025 - Current
Court Treatment Program Intern
Chestnut Health Systems
08.2024 - 05.2025
Retail Associate
Dicks Sporing Goods
10.2022 - 12.2024
Shift Manager/Key Holder
Tropical Smoothie Cafe
06.2019 - 08.2025
Bachelor of Arts - Social Work
Illinois State University
Associate of Arts - Social Work
Moraine Valley Community College