Alexus Alexander
Canoga Park,CA
Summary
Adept at enhancing healthcare operations and patient satisfaction, my tenure at Spring Health exemplified my ability to streamline scheduling and uphold HIPAA compliance. Skilled in data entry and patient advocacy, I excel in verbal communication, ensuring policies and procedures are conveyed with clarity and compassion. My proactive approach resulted in improved service quality and efficiency. Patient-focused professional equipped with administrative and customer service expertise. Helps keep healthcare services proceeding smoothly by coordinating communications, referrals, and policy enforcement. Talented in finding balanced solutions and resolving conflicts.
Overview
13
13
years of professional experience
Work History
Care Coordinator
Spring Health
Los Angeles, CA
07.2023 - Current
- Scheduled appointments for clients with appropriate medical specialists.
- Maintained accurate client records in accordance with agency policies and procedures.
- Responded promptly to inquiries from patients regarding their care plans.
- Communicated with patients with compassion while keeping medical information private.
- Explained policies, procedures and services to patients.
- Collaborated with physicians, social workers, and other healthcare providers to provide comprehensive care for patients.
- Assisted with customer requests and answered questions to improve satisfaction.
Scheduling Coordinator
WellPsyche Medical Group
Los Angeles, Ca
01.2016 - 01.2019
- Patient Intake, Date Entry, Verified Insurance, Collect Copays and Refilled Patients Prescriptions
- Resolved customer inquiries regarding schedule changes or availability of services and products.
- Managed appointment setting, cancellations, and rescheduling for clients, enhancing customer satisfaction.
- Responded promptly to all customer inquiries regarding availability or schedule changes.
- Copied and faxed important information for patient and client records.
- Resolved customer complaints or answered customers' questions.
Front Office Lead
Jerome's Furniture
Torrance, Ca
01.2014 - 01.2016
- Data Entry, Delegate Assignments To Office Staff, Answer Multiple Phone Lines, Inventory and Billing
- Reviewed reports on employee attendance, productivity and effectiveness to evaluate performance.
- Handled billing and invoicing tasks, ensuring accuracy and timely payments.
- Assigned tasks to other front office personnel based on workloads and availability.
- Coordinated with other supervisors, combining group efforts to achieve goals.
- Conducted patient registration and data entry with attention to detail and accuracy.
- Tracked performance metrics for each team member in order to identify areas requiring improvement.
- Maintained general office organization and cleanliness.
- Processed incoming and outgoing mail, ensuring timely distribution and confidentiality.
- Processed insurance forms and verified patient coverage, reducing billing errors and delays.
Customer Service
Directv
Los Angeles, Ca
01.2012 - 01.2014
- Inbound & Outbound Call Handling Skip Tracing, Internet Research Complaint Handling & Issue Resolution, Order Processing / Transaction Management and Telephone Sales & Customer Support
- Provided customer service support to existing clients.
- Assisted servers in providing outstanding customer service.
- Provided friendly and courteous customer service.
- Provided technical support for customer service representatives.
- Resolved customer service issues promptly and courteously.
- Ensured proper customer service standards were met.
- Provided customer service assistance when requested.
Education
High School Diploma -
ABRAM FRIEDMAN
Canoga Park, CA01-2008
Skills
- Quality assurance
- Verbal and written communication
- Claims processing
- Ability to motivate others
- Computer literate
- Typing 45 wpm
- Knowledgeable about computer programs
- Rio
- Oms
- Office Alley
- C1
- E1 system
- Policy adherence
- Patient advocacy
- Scheduling
- Patient assessment
- Healthcare operations
- HIPAA compliance
- Insurance practices
- Patient education
- Medical terminology understanding
- Data entry
Timeline
Care Coordinator
Spring Health
07.2023 - Current
Scheduling Coordinator
WellPsyche Medical Group
01.2016 - 01.2019
Front Office Lead
Jerome's Furniture
01.2014 - 01.2016
Customer Service
Directv
01.2012 - 01.2014
High School Diploma -
ABRAM FRIEDMAN