Excel
Alexus Allgood
Customer Service Representative
LaFayette,GA
Summary
Passionate about promoting lasting customer satisfaction by delivering quality service and unparalleled support. Proficient in customer service best practices and related options.
Overview
6
6
years of professional experience
1
1
year of post-secondary education
Work History
Customer Service Representative
Afni Inc, Verizon
Remote
08.2022 - Current
- Responded to customer requests for products, services, and company information.
- Updated account information to maintain customer records.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
Forklift Operator
Volkswagen
Chattanooga, TN
08.2020 - 12.2020
- Removed orders from storage, wrapped and staged for shipments.
- Used strapping and bracing techniques combined with proper balancing to prevent load shifting.
- Maneuvered forklift safely in congested areas.
- Unloaded materials and goods at designated locations for best project availability.
Nail Technician
SweetSpot Waxing Co.
Chattanooga, TN
01.2017 - 12.2020
- Sanitized workstation and stocked assigned workspace to facilitate general office and spa cleaning.
- Maintained master appointment calendar covering all customer visits, employee schedules, and special events.
- Completed consultations with spa guests to determine nail care needs.
- Communicated effectively with management concerning important customer issues.
Education
Manicurist
Chattanooga College - Med. & Dental Tech Careers
Chattanooga, TN 06.2021 - 02.2022
Skills
Sales expertise
Software
Outlook
Slack
WebEx
Timeline
Customer Service Representative
Afni Inc, Verizon
08.2022 - Current
Manicurist
Chattanooga College - Med. & Dental Tech Careers
06.2021 - 02.2022
Forklift Operator
Volkswagen
08.2020 - 12.2020
Nail Technician
SweetSpot Waxing Co.
01.2017 - 12.2020