Alexus Arevalo
Antelope,CA
Summary
I am a motivated worker with 3+ years of excellent customer service experience in multiple different environments. Throughout my career I have taken on the leadership role and developed efficient communication, problem-solving and teamwork skills. I am currently earning my BS in Psychology to advance my career in the psychological field. I have always challenged myself to exceed expectations while providing honest and consistent effort. I will provide any environment with my energetic, creative, and determined attitude.
Overview
3
3
years of professional experience
Work History
Senior Supervisor
Golfland Sunsplash
Roseville, CA
05.2021 - Current
- Provided leadership and guidance to a team of at least 50 employees.
- Trained new personnel on proper job functions and safety protocols.
- Demonstrated strong problem-solving skills, resolving issues efficiently and effectively.
- Handling customer complaints and resolutions while complying with company standards and policies.
- Established work schedules, assigned tasks, and monitored staff productivity.
- Experience working in a kitchen and operating ovens, grills, and fryers.
- 3 years of cashier experience.
Restaurant Hostess /Front Desk Receptionist
Ruth's Chris Steak House
Roseville, CA
09.2023 - 04.2024
- Greeted customers and escorted them to their tables.
- Answered incoming calls and provided information about menu items or services offered.
- Answered phone inquiries to schedule and confirm reservations, respond to general questions, and/or complaints.
- Addressed customer complaints in a professional manner and resolved them with effective solutions.
- Managed reservations, waitlists, and special requests for large parties.
- Performed opening and closing duties such as restocking supplies and cleaning work areas.
Education
Associate of Arts - Psychology
Sierra College
Rocklin, CA05-2024
Bachelor of Science - Psychology
California State University Sacramento
Sacramento, CASkills
- Staff Management
- Customer Service
- Food service experience
- Strong communication skills
- Creative Mindset
Timeline
Restaurant Hostess /Front Desk Receptionist
Ruth's Chris Steak House
09.2023 - 04.2024
Senior Supervisor
Golfland Sunsplash
05.2021 - Current
Associate of Arts - Psychology
Sierra College
Bachelor of Science - Psychology
California State University Sacramento