Lori Korngiebel

Lead Supervisors and Mobile team PSRs in operations. Focusing on responsibility including employee engagement, hiring, training and work force planning with focus on coaching and developing the teams. Manage Phlebotomy Services to assist the territory manager in operations.

Supported territory manager and supervisors in daily operations during travel to Massachusetts territory.

• Supervised daily operations and coordinated team activities to ensure efficiency.
• Trained new employees on safety procedures and operational protocols.
• Managed inventory levels and organized stock for optimal workflow.
• Implemented process improvements to enhance productivity across departments.
• Executed performance evaluations and delivered targeted feedback to enhance team member development.
• Facilitated communication between management and staff to resolve issues quickly.
• Scheduled shifts and monitored attendance to maintain staffing levels.
• Enforced company policies and procedures to ensure compliance among staff.
• Provided guidance and direction to subordinates regarding job duties and responsibilities.
• Directed and supervised team of 26 employees in daily operations.
• Resolved customer complaints in a timely manner while ensuring customer satisfaction.
• Monitored employee productivity to provide constructive feedback and coaching.
• Complied with company policies, objectives and communication goals.
• Maintained accurate records of employee performance, attendance, leave requests, and disciplinary actions.
• Oversaw recruitment, hiring, training, mentoring, coaching, evaluating, and termination processes to build a competent team.
• Performed monthly inventory checks to ensure sufficient stock levels for all products.
• Collaborated with other departments to coordinate workflow processes between teams.
• Ensured compliance with workplace safety regulations by providing training sessions for all staff members.
• Facilitated weekly conference calls to ensure team alignment and communication.
• Created new strategies for improving customer service standards within the organization.
• Developed strategies to improve team performance and productivity.
• Prepared and presented reports on team performance, challenges, and achievements and updated my manager frequently.
• Developed and maintained a safe working environment, adhering to all safety protocols and regulations.
• Coordinated with other department supervisors to ensure smooth workflow and project alignment.
• Managed team of XX employees, ensuring high productivity and quality standards were met.
• Addressed and resolved interpersonal conflicts within the team, maintaining a harmonious work environment.
• Fostered a positive and motivating work environment, leading to an increase in team morale, with Monday motivational messages, Tuesday created safety day, Wednesday hump day reminders to reduce TNP's and promoted Thankful Thursdays.
• Managed scheduling for staff, ensuring adequate coverage during peak times and projects.