Alexus Baldwin

Flower Mound,TX

Summary

Accomplished Operations Manager with a proven track record at Tried and True Powerwash, enhancing operational efficiency and employee motivation. Expert in logistics management and conflict resolution, I've consistently met financial targets and boosted customer satisfaction. Leveraging strong communication and policy implementation skills, I've driven significant improvements in productivity and revenue.

Overview

years of professional experience

Work History

Manager of Operations

Tried and True Powerwash

10.2023 - Current

Established positive and effective communication among unit staff and organization leadership, reducing miscommunications, and missed deadlines.
Oversaw facility maintenance activities to ensure optimal performance of equipment and infrastructure elements.
Identified and resolved unauthorized, unsafe, or ineffective practices.
Successfully managed budgets, consistently meeting financial targets while maintaining high-quality standards.

Intake Specialist

Amazon

09.2020 - 09.2023

Answered phone calls and provided new clients with required paperwork to initiate service.
Increased customer satisfaction with timely follow-ups, ensuring all necessary documentation was collected and processed promptly.
Completed intake assessment forms and filed clients' charts.
Maintained high levels of accuracy and compliance in data entry, ensuring all information was correctly entered into the required systems.
Maintained accurate, up-to-date client records for reliable reference and communications.

Sales Coordinator

Lee's Home Construction

06.2016 - 08.2020

Worked closely with the sales team to prioritize tasks, set goals, and allocate resources efficiently; resulting in increased productivity and revenue.
Maintained accurate records of all sales activities, including contracts, proposals, quotes, follow-ups, and customer communications.
Increased sales revenue by establishing strong relationships with clients and identifying new business opportunities.
Streamlined sales processes for improved efficiency and customer satisfaction.
Provided effective recommendations to increase customer satisfaction and marketing effectiveness to secure long-term accounts.
Employed closing sales techniques, upselling and customer loyalty incentives to boost sales.

Education

High School Diploma -

Natchez High School

Natchez, MS

05.2014

Skills

Logistics Management
Customer Service
Operations Management

Employee Motivation
Employee relations and conflict resolution
Policies and procedures implementation

Timeline