Alexus Brown
Hollywood,FL
Summary
Dedicated customer service representative with excellent communication skills and proven ability to identify and solve customer needs. Experienced in compliance resolution, data entry, and problem-solving.
Overview
13
13
years of professional experience
Work History
Family Service Specialist Early, Learning Coalition
10.2024 - Current
- Responsibilities include determining eligibility for services, completing paperwork with clients, ensuring all necessary documentation is obtained, and managing client files
Support Coordinator
Advocates For Opportunity
Ft. Lauderdale, FL
02.2024 - Current
- Responsible for coordinating supports and services for clients with developmental disabilities, including assessing needs, developing plans, advocating for clients, and maintaining documentation
Phlebotomist/Histology/Pathology Tech Assistant
HCA - Westside Regional Hospital
Ft. Lauderdale, FL
08.2023 - 03.2024
- Performed phlebotomy on patients, processed tissue specimens, communicated with technicians and insurance providers, and maintained compliance with CLIA and OSHA guidelines
Customer Service Assistant Manager
K-Mart
Pembroke Pines, FL
01.2012 - 01.2018
- Managed customer care, promoted sales, monitored shrink, provided customer service, supervised associates, and ensured compliance with corporate guidelines
Education
Bachelor of Arts - Business Administration/HR Certified Phlebotomy Technician (CPT)
Florida State College of Jacksonville
01.2023
Certified Medical Esthetician (CME) -
Florida Academy of Medical Aesthetics
FLAssociates of Science - Business Administration
Broward College
FLSkills
- Compliance Resolution
- Customer Service
- Problem Solving
- Retention
- Sales Knowledge
- Communication
- Problem-Solving
- Data Entry & Database Management
- Staffing Strategies
- Salesforce CRM
- Technical Support
- CLASS Certified
- Microsoft Office (Word, Excel, PowerPoint)
- Mobi lab
- Centrix
- I-mobile
- Team collaboration
- Multi-tasking
- Teamwork and cooperation
- Attention to detail
- Team oversight
- Adult AED and CPR
- FAA regulations
- Guest services
- Company culture and values
- First aid
- Cultural awareness
- Multitasking and organization
- Administrative tasks
- Conflict resolution
Timeline
Family Service Specialist Early, Learning Coalition
10.2024 - Current
Support Coordinator
Advocates For Opportunity
02.2024 - Current
Phlebotomist/Histology/Pathology Tech Assistant
HCA - Westside Regional Hospital
08.2023 - 03.2024
Customer Service Assistant Manager
K-Mart
01.2012 - 01.2018
Bachelor of Arts - Business Administration/HR Certified Phlebotomy Technician (CPT)
Florida State College of Jacksonville
Certified Medical Esthetician (CME) -
Florida Academy of Medical Aesthetics
Associates of Science - Business Administration
Broward College