Alexus Carrell
Lawrenceville ,IL
Summary
Dynamic professional with a strong work ethic and exceptional customer service skills, honed at Buffalo Wild Wings. Proven ability to enhance guest satisfaction through effective communication and cash handling. Recognized for maintaining cleanliness standards and fostering team collaboration, ensuring a welcoming environment and seamless operations.
Overview
2026
2026
years of professional experience
Work History
Server
Buffalo Wild Wings
- Delivered exceptional customer service in fast-paced dining environment.
- Managed order accuracy and timely delivery to enhance guest satisfaction.
- Collaborated with kitchen staff to ensure efficient food preparation and presentation.
- Assisted in training new team members on operational procedures and service standards.
- Maintained cleanliness and organization of dining area to comply with health regulations.
- Adapted quickly to changing priorities during peak hours to meet customer needs.
- Processed transactions accurately using point-of-sale system, ensuring smooth operations.
- Engaged with guests to foster a welcoming atmosphere and address concerns promptly.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Enhanced customer satisfaction by promptly attending to their needs and providing personalized service.
- Addressed customer complaints or concerns professionally, ensuring swift resolution and maintaining positive relationships.
- Resolved customer complaints promptly and professionally to maintain positive reputation.
- Handled cash transactions accurately, contributing to balanced daily financial reports.
Front Desk Receptionist
H&r Block
Lawrenceville, IL
11.2024 - 04.2025
- Greeted clients and managed appointment schedules to ensure efficient workflow.
- Answered phone calls and addressed inquiries, providing exceptional customer service.
- Handled client data entry and maintained accurate records in company systems.
- Assisted in preparing tax documents and ensured compliance with regulations.
- Coordinated communication between clients and tax professionals for seamless operations.
- Streamlined front desk procedures to enhance office efficiency and client satisfaction.
- Monitored inventory of office supplies, ensuring timely restocking for uninterrupted service.
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Completed data entry and filing to keep records updated for easy retrieval.
Education
High School Diploma -
Lawrenceville High School
Lawrenceville, IL05.2021
Skills
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Professional appearance
- Customer service
- Cleanliness standards
- Service prioritization
- Team collaboration
Timeline
Front Desk Receptionist
H&r Block
11.2024 - 04.2025
Server
Buffalo Wild Wings
High School Diploma -
Lawrenceville High School