Alexus Garcia
Los Angeles,CA
Summary
Dedicated professional with experience at Securitas Security Services USA, excelling in safety monitoring and incident reporting. Proven ability to enhance call handling efficiency and maintain confidentiality as a Telephone Operator. Strong interpersonal skills and a commitment to customer satisfaction drive my success in fast-paced environments.
Professional communicator with high standards and focus on results. Skilled in managing high call volumes, providing exceptional customer service, and efficiently resolving issues. Strong team collaborator, adaptable to changing needs, and reliable. Proficient in using telecommunication systems, active listening, and maintaining confidentiality.
Overview
4
4
years of professional experience
Work History
Security Guard
Securitas Security Services USA
2025.01 - Current
- Monitored premises to ensure safety and security protocols were followed consistently.
- Conducted regular patrols to identify and report potential hazards or safety violations.
- Managed access control procedures, verifying identification and granting entry to authorized personnel only.
- Responded promptly to alarms and emergencies, coordinating with law enforcement when necessary.
- Documented incidents and prepared detailed reports for management review.
- Completed full building and grounds patrols to spot and investigate concerns.
Telephone Operator
Good English Callers
2022.01 - 2025.01
- Operated multi-line phone systems to manage high call volumes efficiently.
- Assisted clients with inquiries, providing accurate information and resolving issues promptly.
- Coordinated communication between departments to ensure seamless operations and customer satisfaction.
- Trained new operators on call handling procedures and company policies for consistent service delivery.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Maintained strict confidentiality when handling sensitive information, adhering to both company policies and applicable laws.
Education
Associate of Arts - Sign Graphics
Los Angeles Trade Technical College
Los Angeles, CA2013-06
High School Diploma -
Thomas Jefferson High School
Los Angeles, CA2010-06
Skills
- Call handling efficiency
- Data entry
- Telephone etiquette
- Empathy and patience
- Typing speed
- Strong interpersonal skills
- Excellent phone demeanor
Timeline
Security Guard
Securitas Security Services USA
2025.01 - Current
Telephone Operator
Good English Callers
2022.01 - 2025.01
Associate of Arts - Sign Graphics
Los Angeles Trade Technical College
High School Diploma -
Thomas Jefferson High School