ALEXUS GARNER
MCDONOUGH,GA
Summary
Dedicated customer service professional with a strong understanding of service delivery and a proven ability to manage multiple tasks effectively. Committed to building and maintaining professional relationships to drive business profitability and achieve exceptional outcomes.
Overview
8
8
years of professional experience
Work History
Patient Care Coordinator
Peachtree Spine Physicians
McDonough
09.2023
- Managed sensitive patient information with strict adherence to HIPAA guidelines, maintaining confidentiality and privacy at all times.
- Provided exceptional customer service by addressing concerns, answering questions, and ensuring patient satisfaction with their care experience at the clinic.
- Enhanced patient satisfaction by efficiently scheduling appointments and managing patient flow.
- Streamlined communication between patients and healthcare providers, ensuring timely responses to inquiries and concerns.
- Delivered excellent patient experiences and direct care.
- Fostered strong relationships with referral sources for increased network connections, benefiting both the clinic and its patients through expanded resources.
- Communicated with insurance companies to verify coverage and obtain authorizations for medical treatments and procedures.
Patient Care Coordinator
Peachtree Spine Physicians
McDonough, GA
09.2022
Delivery Partner Specialist
GoPuff
02.2022 - 10.2022
- Provided chat and email assistance
- Reviewed motor vehicle and criminal background checks
- Audited automated account creation processes through various systems
- Mastered multiple systems (knowledge base and various CRMs systems)
- Provided administrative support
- Worked cross-functionally with other relevant partners
- Communicated quickly and effectively to various team members at Gopuff and external partners
- Communicated with delivery partner driver.
Benefit Verification Specialist/Fax Review Specialist
Talent Bridge
11.2020 - 02.2022
- Verified patient specific benefits and precisely documents specifics for various payer plans including patient coverage, cost share, and access/provider options
- Explained benefits to plan participants in easy to understand terms in order to educate each on available options
- Resolved issues and inquiries from plan participants regarding health and welfare benefits and deductions through telephone, email and in-person interactions
- Trained new team members in policies and procedures and offered insight into best ways to manage job tasks and duties.
Retail Banker/Teller
Fort Sill National Bank
12.2019 - 11.2020
- Answered customer inquiries regarding account balances, transaction history, services charges and interest rates
- Processed customer transactions promptly, minimizing wait times
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches
- Learned about customer's financial needs, established trust and optimized sales opportunities resulting in quality customer service
- Answered telephone inquiries on checking and savings accounts, loans and lines of credit.
Bank Customer Service Representative
United Bank
09.2018 - 12.2019
- Maintained friendly and professional customer interactions
- Handled various accounting transactions
- Established rapport with new clients to increase satisfaction and loyalty
- Conducted regular proof work and followed up on chargebacks and deposit corrections
- Quickly learned new skills and applied them to daily tasks, improving efficiency and productivity
- Maintained energy and enthusiasm in fast-paced environment.
Fraud Analyst
TSYS
06.2014 - 09.2018
- Identified and traced any suspicious or high-risk transactions, determine if there is improper activity involved, and determine if there is any risk to the bank or its customer
- Reviewed reports and individual transactions which appeared suspicious to uncover possible fraudulent activity
- Analyzed large amounts of data to find patterns of fraud and anomalies
- Contacted customers directly to notify of fraudulent activity and minimize impacts
- Reviewed between 200-400 transactions a day.
Education
Southern Crescent Technical College
Griffin, GAHigh School Diploma -
Luella High School
Skills
- Call Center
- Clerical Experience
- Computer Skills
- Financial Services
- Customer Account Management
- Understanding Customer Needs
- Cash Handling
- Insurance Verification
- Medical terminology
- Live Chat
- Data Entry and Maintenance
- Issue and Complaint Resolution
- Critical Thinking Skills
- HIPAA Compliance
- Organizational Skills
- Appointment Scheduling
Timeline
Patient Care Coordinator
Peachtree Spine Physicians
09.2023
Patient Care Coordinator
Peachtree Spine Physicians
09.2022
Delivery Partner Specialist
GoPuff
02.2022 - 10.2022
Benefit Verification Specialist/Fax Review Specialist
Talent Bridge
11.2020 - 02.2022
Retail Banker/Teller
Fort Sill National Bank
12.2019 - 11.2020
Bank Customer Service Representative
United Bank
09.2018 - 12.2019
Fraud Analyst
TSYS
06.2014 - 09.2018
Southern Crescent Technical College
High School Diploma -
Luella High School