LaKeisha Williams
Aurora,Illinois
Summary
Capable Patient Representative dedicated to providing superior support for patients in need of reliable information regarding insurance coverage, finance options and documentation requirements. Well-versed in scheduling and database management functions for streamlined communication and reduced correspondence backlogs. Excels at identifying client needs and concerns to improve engagement strategies and overall service.
Overview
11
11
years of professional experience
Work History
Patient Care Coordinator
Optum Healthcare
02.2019 - Current
- Responsible for total coordination and processing of all patient referrals for specialty services
Financial Clearance Specialist
Northwestern Medicine
06.2017 - 02.2019
- Verify insurance coverage to ascertain deductible and coinsurance amounts, obtaining precertification/authorization for MRI’s, EMG’s, surgeries, specialty injections and other services as needed
Patient Service Representative
Northwestern Medicine(Dermatology Department)
12.2012 - 06.2017
- Registering and scheduling patients in EMR system
- Cash management and collecting payments.
Education
Pharmacy Technician Diploma -
Everest College
03.2011
High School Diploma -
William Howard Taft High School
06.2003
Skills
- Microsoft Office Suite
- Epic Super User
- Health Insurance Literacy
- Medical Billing
- Cash Collection
- Data Entry
- Availity
- Call Center
- Written/Oral Communication
- ICD-10
- Specialty Clinics
- Conflict Resolution
- Patient Engagement
- Registration/Verification
- Patient Accounting
Industry Expertise
- Healthcare
- Non-profit
- Financial Services
- Hospitality
Timeline
Patient Care Coordinator
Optum Healthcare
02.2019 - Current
Financial Clearance Specialist
Northwestern Medicine
06.2017 - 02.2019
Patient Service Representative
Northwestern Medicine(Dermatology Department)
12.2012 - 06.2017
Pharmacy Technician Diploma -
Everest College
High School Diploma -
William Howard Taft High School