Alexus Harvey
Aiken,SC
Summary
Customer Service Representative bringing top-notch skills in oral and written communication, active listening and analytical problem-solving skills. Enhances customer experiences by employing service-oriented behaviors, understanding customer desires, ad providing customized solutions to build loyalty. Dedicated Customer Service professional with knowledge of service delivery and proven multitasking abilities. Committed to maintaining professional relationships to increase profitability and drive business results.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Customer Service Representative
GC Services
10.2022 - 03.2024
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Insurance Specialist
SelectQuote
10.2021 - 06.2022
Answered customer inquiries and provided accurate information regarding products and services.
Provided excellent customer service to resolve customer complaints in a timely manner.
Gathered customer feedback through surveys and used the data to improve customer service.
Customer Service Representative
Sitel
10.2020 - 12.2020
Worked With Frigidaire company taking outbound calls
Refined and demonstrated excellent listening skills by asking probing Questions and overcoming objections
Trouble shooting with customers to fix their refrigerator, stove, RAC and Thermostat Issues
Debt Collector
Transworld Systems Inc.
01.2020 - 09.2020
Taking Outbound Calls working on collecting debt from apartments and home company's and recovery accounts»
Education
06.2019
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Data Entry
- Customer Relations
- Problem Resolution
- Call center experience
- Computer Proficiency
- Money handling abilities
- Microsoft Excel
- Complaint resolution
- Payment Processing
- Customer satisfaction measurement
- Call Center Operations
- Scheduling
- Follow-up skills
- Paperwork Processing
- Order Processing
- Microsoft Office Suite
- Data Collection
- Technical Support
- Customer Education
- Sales expertise
Certification
- CPhT - Certified Pharmacy Technician
Timeline
Customer Service Representative - GC Services
10.2022 - 03.2024
Insurance Specialist - SelectQuote
10.2021 - 06.2022
Customer Service Representative - Sitel
10.2020 - 12.2020
Debt Collector - Transworld Systems Inc.
01.2020 - 09.2020
Aiken High School - ,