Alexus Hermosillo
Amarillo
Summary
As customer service professional, brings valuable experience in addressing and resolving customer issues effectively. Known for strong focus on team collaboration and achieving positive outcomes. Reliable and adaptable with excellent communication and problem-solving skills.
Overview
8
8
years of professional experience
Work History
Medical Assistant
Regence Health Network
06.2024 - Current
- Assisted with patient intake and documentation processes to ensure accurate medical records.
- Supported healthcare providers in managing patient appointments and scheduling efficiently.
- Maintained cleanliness and organization of examination rooms, adhering to safety protocols.
- Learned to operate medical equipment under supervision, ensuring proper usage and maintenance.
- Provided basic patient care, including taking vital signs and preparing patients for examinations.
- Collaborated with team members to streamline administrative tasks within the clinic setting.
- Sanitized, restocked, and organized exam rooms and medical equipment.
- Obtained client medical history, medication information, symptoms, and allergies.
- Performed medical records management, including filing, organizing and scanning documents.
- Built strong relationships with patients through effective communication skills that foster trust in the clinic''s commitment to quality care.
Customer Service Representative
AIG
04.2020 - 07.2023
- Resolved customer inquiries through multiple channels, ensuring timely and effective communication.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Collaborated with cross-functional teams to enhance customer experience initiatives.
- Trained new team members on company policies and customer service protocols.
- Exhibited high energy and professionalism when dealing with clients and staff.
- Investigated and resolved customer inquiries and complaints quickly.
- Maintained up-to-date knowledge of product and service changes.
Cashier /Customer Service Cashier
Toot N Totum
09.2017 - 01.2018
- Processed customer transactions efficiently using point-of-sale systems.
- Managed cash register operations, ensuring accuracy in cash handling and balancing.
- Assisted customers with product inquiries, providing exceptional service and support.
- Trained new staff on register procedures and customer service best practices.
- Greeted customers entering store and responded promptly to customer needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Dietitian
Northwest Texas Hospital
10.2018 - 11.2019
- Educated clients on healthy eating habits and lifestyle changes.
- Monitored and evaluated diet plans, adjusting as necessary for efficacy.
- Managed guest requests efficiently, adapting to changing needs and preferences.
- Resolved guest inquiries and complaints promptly, maintaining high satisfaction levels.
- Restocked supplies to keep team efficient and ready for guests' orders.
Education
High School Diploma -
Caprock High School
Amarillo, TXCertificate - Medical Assistant
Milan
Amarillo, TX06-2024
Skills
- HIPAA compliance
- Patient scheduling
- Customer service
- Medical terminology knowledge
- Medical terminology
- Vital sign monitoring
- Direct patient care
- Data entry
- CPR
- Maintaining confidentiality
- Medical records management
- Reliable transportation
- Conflict resolution
Timeline
Medical Assistant
Regence Health Network
06.2024 - Current
Customer Service Representative
AIG
04.2020 - 07.2023
Dietitian
Northwest Texas Hospital
10.2018 - 11.2019
Cashier /Customer Service Cashier
Toot N Totum
09.2017 - 01.2018
High School Diploma -
Caprock High School
Certificate - Medical Assistant
Milan