Summary
Overview
Work History
Education
Skills
Timeline
Hi, I’m

Alexus Hopkins

Altus,OK
Alexus Hopkins

Summary

Highly organized and detail-oriented professional with strong work ethic and dedication to achieving goals. Skilled at developing and maintaining documentation systems, managing calendars and preparing reports. Knowledgeable in project management principles, business processes and customer service best practices. Experienced Office Management and Administration Professional experienced optimizing productivity, efficiency and service quality across various environments. Highly dependable, ethical and reliable support specialist and leader that blends advanced organizational, technical and business acumen. Works effectively with cross-functional teams in ensuring operational and service excellence. Proven track record of maintaining efficient office operations. Expertise in scheduling and coordinating meetings, managing travel and expense reports, and transcribing minutes. Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.

Overview

7
years of professional experience

Work History

Signify Health- Member Engagement Coordinator
05.2023 - Current

Job overview

  • Average outbound and inbound calls of 500 a day, resolving and scheduling appointments for Medicare/Medicare health plan members
  • Adjust and reschedule appointments with both members and contracted providers; ensure cancellations and reschedules are recorded accurately and therefore communicated to appropriate parties internally
  • Adhere to assigned shift times and maintain daily productivity
  • De Escalate and report member complaints to avoid member abrasion
  • Follow an approved script, regulated by quality assurance.

AT&T Prime Communications- Retail Sales Manager
08.2020 - 05.2023

Job overview

  • Knowledge of Prime Communications policies & sales techniques
  • Recruiting & coaching candidates
  • Providing exceptional & efficient customer service including problem solving with devices and services
  • Handling administrative aspects of selling: completing customer contracts and warranties; accepting payments & filing the completed orders
  • Completing the inventory audit
  • Maintain strong knowledge of all products, accessories, pricing plans, promotions and service features
  • Meeting all time sensitive sales objectives & goals
  • Microsoft excel
  • Organize events within the city to promote sales
  • Scheduling using ADP
  • Prospect calling
  • Planning and attending up to 10 meetings a week.

Self Employed - Virtual Assistant & Social Media Management
08.2019 - 01.2023

Job overview

  • Email management
  • Creation of engaging content for clients
  • Calendar management; scheduling
  • Specialized in the growth of small businesses through specific marketing techniques on social media platforms
  • Minor accounting and expense reporting
  • Coordinating travel arrangements for domestic and international travel
  • Plan and coordinate internal meetings
  • Off-sight events by selecting venues and vendors
  • Scheduling for 4 businesses, with a total of 50 employees using When I work, Shiftboard, & Google Calendar.

Entergy Cooperation

Internship - Power plant administrative assistant
05.2020 - 08.2020

Job overview

  • Appointment coordinating and scheduling
  • Email management, 100% response to over 100 emails a day
  • Travel arrangements and itinerary planning for 2 high level executives
  • Tracking projects and programs associated with senior management administrative support, accurately producing a variety of reports and presentations using microsoft applications
  • Secretary to senior managers and directors
  • Invoice processing and supply equipment procurement.

Ruby Tuesday

Key Manager
10.2016 - 08.2019

Job overview

  • Responsible for the safety of all guests and employees
  • Drawer change and cash audit
  • Ensuring a great customer experience and solving any issues that they may have
  • Flexibility
  • Delegating tasks among the employees
  • Responsible for the food and liquor order
  • Preparing the front of house schedule.

Education

Arizona State University

Bachelors of Science from Biology

Kendrick High School

Diploma
05.2016

Skills

  • Customer Service
  • MS Office
  • Patient Scheduling
  • Schedule Management
  • Meeting Coordination
  • Insurance Verification
  • Discretion and Confidentiality
  • Schedule Coordination
  • Reliability
  • Team Collaboration
  • Staff Development and Training
  • Organizational Skills
  • Phone and Email Etiquette
  • Adaptability and Flexibility
  • Workflow Optimization
  • Leadership Development
  • Task Prioritization
  • Interpersonal Skills
  • Attention to Detail

Timeline

Signify Health- Member Engagement Coordinator

05.2023 - Current

AT&T Prime Communications- Retail Sales Manager

08.2020 - 05.2023

Internship - Power plant administrative assistant

Entergy Cooperation
05.2020 - 08.2020

Self Employed - Virtual Assistant & Social Media Management

08.2019 - 01.2023

Key Manager

Ruby Tuesday
10.2016 - 08.2019

Arizona State University

Bachelors of Science from Biology

Kendrick High School

Diploma
Alexus Hopkins