Alexus Jimenez
Orlando,FL
Summary
Adept at navigating high-stress situations, I leveraged my problem-solving abilities and product knowledge at Home Depot to enhance customer satisfaction and resolve disputes efficiently. By continuing to build on these skills, I'll be better equipped to navigate challenges and seize opportunities in any field I hope to pursue.
Overview
2
2
years of professional experience
Work History
Customer Service Representative
Home Depot
04.2023 - 07.2024
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, also responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Provided coaching and mentoring to new hires
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Assisted customers with returns, refunds and resolving transaction issues.
Sales Representative
Kohls Department Store
10.2022 - 03.2023
- Generated additional sales opportunities with upselling techniques.
- Pressed and folded items upon arrival in store to increase visual appeal.
- Demonstrated excellent customer service skills, addressing concerns promptly and professionally.
- Processed transactions accurately and efficiently, ensuring a smooth checkout experience for customers.
- Preserved outlook of store by dusting,cleaning and restocking merchandise. Displayed and organized products in store to help customers locate products easily.
Education
High School Diploma -
Astor Collegiate Academy
The Bronx, NY06.2022
Skills
- Customer Service
- Problem-solving abilities
- Active Listening
- Critical Thinking
- Money handling abilities
- Product Knowledge
Timeline
Customer Service Representative
Home Depot
04.2023 - 07.2024
Sales Representative
Kohls Department Store
10.2022 - 03.2023
High School Diploma -
Astor Collegiate Academy