Alexus King
Atlanta,GA
Summary
Experienced Customer Service Representative with four years of experience working in busy, fast-paced call center. Committed to providing prompt, quick and accurate service to large volume of incoming calls. Strong leader and problem-solver dedicated to streamlining operations to decrease costs and promote organizational efficiency. Uses independent decision-making skills and sound judgment to positively impact company success.
Overview
6
6
years of professional experience
Work History
Customer Service Representative
Comcast
03.2022 - 01.2023
- Answered constant flow of customer calls with minimal wait times.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered customer telephone calls promptly to avoid on-hold wait times.
- Updated account information to maintain customer records.
- Processed customer service orders promptly to increase customer satisfaction.
- Developed customer service policies and procedures to meet and exceed industry service standards.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
Customer Service Representative
GA Power
01.2020 - 04.2022
- Handled customer inquiries and suggestions courteously and professionally.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Answered constant flow of customer calls with minimal wait times.
- Answered customer telephone calls promptly to avoid on-hold wait times.
Billing Specialist
Emory University Hospital
05.2017 - 05.2018
- Researched and resolved billing discrepancies to enable accurate billing.
- Monitored customer accounts to identify and rectify billing issues.
- Provided excellent customer service, developing and maintaining client relationships.
- Assisted with billing inquiries and provided timely responses to enhance customer satisfaction.
Education
Bachelor of Accountancy -
Clayton State University
Morrow, GA05.2019
High School Diploma -
Mays High School
Atlanta, GA05.2016
Skills
- Sales Expertise
- Report Creation
- Materials Transport
- Good Listening Skills
- Customer Correspondence
- Online Chat
- Call Controlling
- Customer Needs Assessment
- Directing Calls
Timeline
Customer Service Representative
Comcast
03.2022 - 01.2023
Customer Service Representative
GA Power
01.2020 - 04.2022
Billing Specialist
Emory University Hospital
05.2017 - 05.2018
Bachelor of Accountancy -
Clayton State University
High School Diploma -
Mays High School