Alexus Lopez
Sacramento,CA
Summary
Dynamic Customer Service Representative with CVS Healthcare, adept at resolving conflicts and enhancing customer loyalty through active listening and critical thinking. Proven ability to handle escalated calls and deliver satisfactory resolutions, contributing to a positive customer experience and repeat business. Skilled in data entry and maintaining professionalism under pressure.
Overview
3
3
years of professional experience
Work History
Customer Service Representative
CVS Healthcare
01.2022 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
Education
High School Diploma - High School
Options For Youth
Carmichael, CA06.2020
Skills
- Customer service
- Active listening
- Critical thinking
- Data entry
Timeline
Customer Service Representative
CVS Healthcare
01.2022 - 02.2025
High School Diploma - High School
Options For Youth
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