Alexus Maestas
North Salt Lake,UT
Summary
Experienced in customer service with strong skills in communication, problem-solving, and time management. Adept at handling diverse customer inquiries and providing efficient resolutions. Seeking to leverage these skills in a new role focused on delivering exceptional support and fostering positive customer experiences.
Overview
9
9
years of professional experience
1
1
Certification
Work History
Bankruptcy Specialist
Prestige Financial Services
Draper, Utah
06.2023 - 11.2025
- Drafted pleadings, motions, orders, affidavits, and other documents for filing under Chapter 7 or 13 of the Bankruptcy Code, ensuring compliance with legal standards.
- Reviewed bankruptcy filings for accuracy and completeness.
- Collaborated with bankruptcy attorneys to review and correct documents, improving overall filing accuracy.
- Prepared documentation for court submissions.
- Maintained detailed records of client interactions and case files, enhancing organization and retrieval efficiency.
- Accepted and processed customer payments and applied toward account balances.
- Took inbound phone calls to assist customers' needs.
Customer Service Representative/Early Stage Collections Agent
Prestige Financial Services
Draper, Utah
10.2021 - 06.2023
- Handles inbound customer chat conversations via text, email and phone calls.
- Worked closely with each customer to carefully resolve issues within a timely fashion.
- Provided efficient and courteous service to customers at all times.
- Oversaw customer accounts, facilitating resolution of delinquent payments.
- Negotiated payment plans with customers, securing timely debt repayment.
- Adhered to company policies and applicable laws while collecting debts from customers.
- Processed transactions accurately and efficiently in a fast-paced environment.
- Processed payments through various methods such as credit cards, online banking and cash transactions.
Customer Service Representative
Discover Card
Salt Lake City, Utah
02.2021 - 08.2021
- Assisted 100+ customers daily by engaging in a fast-paced, back-to-back call environment, ensuring timely and effective support.
- Resolved customer complaints promptly and efficiently.
- Collected deposits or payments and arranged for billing.
- Handled customer inquiries with empathy regarding reward redemptions, account updates, card activations, payments, lost or stolen cards, statements, APR inquiries, and credit line adjustments.
- Utilized two standard screens to streamline customer interactions.
Preschool Teacher
KinderCare Education
08.2020 - 05.2021
- Educated students on foundational concepts, fostering early literacy and numeracy skills.
- Applied play-based strategies, including crafts and games, to engage students and promote holistic development.
- Maintained well-controlled classrooms by clearly outlining standards and reinforcing positive behaviors.
- Consulted with parents to strengthen support networks and enhance student learning strategies.
Receptionist and Assistant Director
Aj's Treehouse
12.2018 - 03.2020
- Answered 20+ incoming calls daily, resolving general questions and billing issues while efficiently scheduling appointments.
- Scheduled and confirmed appointments and meetings for future family clients.
- Welcomed customers with friendly greetings, answered general inquiries, gathered visit details, and directed to appropriate offices.
- Managed office inventory by restocking supplies and placing purchase orders, ensuring adequate stock levels for smooth operations.
- Maintained building security by monitoring logbook and issuing visitor badges.
After School Program Director
Park City School District
09.2016 - 05.2018
- Directed daily operations of education program and supervised support staff, enhancing delegation of assignments and evaluation of performance.
- Implemented program-level departmental policies and procedures and managed budgets to support educational program and curriculum.
- Eagerly established open communication and positive relationships with students, parents, peers, and administrative staff.
- Reinforced positive behavior by providing affirmation statements and praising accomplishments, fostering a supportive environment.
- Developed problem-solving and critical-thinking skills by presenting challenges that enhanced self-esteem and improved performance.
Education
High School Diploma -
Lehi High School
UT06-2016
Skills
- Payment processing
- Customer account management
- Documentation and reporting
- Record maintenance
- Customer service
- Time management
- Organizational skills
- Problem solver
- Quick thinker
- Telephone skills
- Excellent communication
Certification
- First Aid/CPR Certified
- Center Director Training
Timeline
Bankruptcy Specialist
Prestige Financial Services
06.2023 - 11.2025
Customer Service Representative/Early Stage Collections Agent
Prestige Financial Services
10.2021 - 06.2023
Customer Service Representative
Discover Card
02.2021 - 08.2021
Preschool Teacher
KinderCare Education
08.2020 - 05.2021
Receptionist and Assistant Director
Aj's Treehouse
12.2018 - 03.2020
After School Program Director
Park City School District
09.2016 - 05.2018
High School Diploma -
Lehi High School