Alexus Pleasant
Madison,TN
Summary
Highly friendly individual committed to uplifting those around. Overcoming life's challenges, I strive to spread smiles and positivity daily. Goal is to contribute to ease and stability of own life. Consistently strive for excellence with a straightforward approach and natural aptitude for grasping new concepts. Equipped with exceptional communication and customer service skills, enabling effective connection with others and providing outstanding support.
Overview
7
7
years of professional experience
Work History
Customer Service Representative
CVS/Aetna
06.2024 - 02.2025
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving disputes or conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and repeat business.
- Handled escalated calls efficiently, finding satisfactory resolutions for both customers and the company alike.
- Responded to customer requests for products, services, and company information.
- Developed strong product knowledge to provide informed recommendations based on individual customer needs.
- Enhanced customer satisfaction by promptly addressing concerns and providing accurate information.
- Maintained detailed records of customer interactions, ensuring proper follow-up and resolution of issues.
- Exceeded performance metrics consistently, earning recognition as a top performer within the team.
- Maintained detailed records of customer interactions, contributing to comprehensive database for future reference.
- Negotiated solutions with dissatisfied customers, turning potential negative reviews into positive testimonials.
- Fostered positive customer service culture within team which led to higher customer satisfaction rates.
Cashier
Roses
05.2020 - 10.2021
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Built relationships with customers to encourage repeat business.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
Press Operator
Kirtchoff
10.2023 - 02.2024
- Maintained strict adherence to safety protocols, ensuring a safe working environment for all team members.
- Performed regular maintenance on press machinery to optimize performance.
- Supported continuous improvement initiatives within the department through constructive feedback and proactive problem-solving efforts.
- Promptly removed completed loads from press.
- Followed safety protocols to reduce operating risks on press machinery.
- Loaded and positioned raw materials in loading and feeding mechanisms.
- Assisted in training new press operators, sharing expertise and best practices to ensure smooth onboarding and skill development.
- Fostered a positive work environment by collaborating closely with fellow team members while maintaining a professional attitude and strong work ethic.
- Increased production output by implementing effective time management techniques and prioritizing tasks accordingly.
Customer Service Cashier
Wendys
11.2021 - 09.2023
- Maintained a clean and organized workspace, promoting a welcoming environment for customers.
- Handled high-pressure situations calmly, maintaining composure during busy periods or difficult interactions.
- Actively listened to customers, handled concerns quickly and escalated major issues to supervisor.
- Processed customer orders and accurately handled payment transactions.
- Met customer service goals and exceeded customer expectations.
- Enhanced customer satisfaction by efficiently handling transactions and addressing inquiries.
- Developed and managed relationships with customers to increase customer loyalty.
- Answered product questions using knowledge of sales and store promotions.
Shift Leader
Dunkin Donuts
03.2019 - 02.2021
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained a clean and safe work environment while ensuring all employees adhered to safety guidelines and protocols.
- Completed cash and credit card transactions accurately using POS software.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Oversaw daily cash handling procedures, maintaining accurate records and minimizing discrepancies.
- Collaborated with other shift leaders to maintain consistent standards across all shifts, promoting a cohesive workplace culture.
- Enhanced customer satisfaction through prompt and courteous service, addressing concerns immediately.
- Enforced company policies and regulations with employees.
- Managed shift operations, supplied resources and monitored team performance to keep business profitable and running smoothly.
Cashier
Subway
12.2017 - 12.2018
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Maintained a balanced cash drawer, ensuring accurate accounting at the end of each shift.
- Helped customers complete purchases, locate items, and join reward programs.
- Restocked and organized merchandise in front lanes.
- Assisted customers with returns, refunds and resolving transaction issues.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Education
Nursing
Cascade High School
Wartrace, TN05.2018
Skills
- Administrative
- Communication
- Critical Thinking
- Emotional Intelligence
- Flexibility
- Mathematics
- Problem Solving
- Writing
- Empathetic
- Detailed record-keeping
- Team collaboration
- Customer engagement
- Sales transactions
- Performance metrics management
- Employee training
- Problem solving
- Time management
- Data entry
- Customer relationship management
- Active listening
- Critical thinking
- Conflict resolution
- Customer service
Timeline
Customer Service Representative
CVS/Aetna
06.2024 - 02.2025
Press Operator
Kirtchoff
10.2023 - 02.2024
Customer Service Cashier
Wendys
11.2021 - 09.2023
Cashier
Roses
05.2020 - 10.2021
Shift Leader
Dunkin Donuts
03.2019 - 02.2021
Cashier
Subway
12.2017 - 12.2018
Nursing
Cascade High School