Alexus Smallwood
Tacoma,WA
Summary
Dynamic Assistant Manager with a proven track record, enhancing business growth and customer satisfaction. Excelled in supervising operations, leveraging skills in Yardi and problem-solving to significantly improve service quality. Renowned for a customer-centric approach and adept at fostering professional development in teams.
Overview
7
7
years of professional experience
Work History
Assistant Manager
Priderock LLC
Federal Way, WA
04.2023 - Current
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and/ or with scheduling unit turns.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Greet residents/ prospects.
- Answer phones.
- Conventional housing/ 300+ units.
- Run/ approve applications
- Execute leases.
- Move outs.
Assistant Manager
Allied Residential
Tukwila, WA
09.2020 - 04.2023
- Collaborated with the management team to develop strategic plans for business growth and improvement.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Improved customer satisfaction by addressing and resolving complaints promptly.
- Supervised day-to-day operations to meet performance, quality and service expectations.
- Assisted in recruiting, interviewing, hiring, and onboarding of new employees to maintain adequate staffing levels.
- Coordinated with vendors to ensure timely delivery of products and/ or with scheduling unit turns.
- Mentored junior staff members in their professional development by offering guidance/support in their assigned roles.
- Monitored cash intake and deposit records, increasing accuracy, and reducing discrepancies.
- Greet residents/ prospects.
- Answer phones.
- Conventional & Hotel housing/ 300+ units.
- Run/ approve applications
- Execute leases.
- Move outs.
Leasing Professional/ Floater
HNN Associates
South King County
07.2017 - 08.2020
- Kept meticulous records of correspondence between management and tenants.
- Assisted property managers in budget development and financial reporting, contributing to timely decision-making processes.
- Verified tenant incomes and other information before accepting lease applications.
- Collected and maintained careful records of rental payments and payment dates.
- Toured property with prospective tenants and provided wealth of information in regards to its key features.
- Participated in regular training sessions to stay updated on industry trends and best practices in property management.
- Implemented efficient screening processes to select qualified applicants while minimizing risk of delinquency or eviction.
- Resolved conflicts between tenants regarding noise, encroachments, and parking.
- Conducted comprehensive market research to understand competitor offerings and adjust rental pricing accordingly.
- Coordinated move-ins and move-outs efficiently, minimizing vacancy periods between tenants.
- Improved resident retention rates by consistently providing exceptional customer service experiences at every interaction point.
- Organized community events to foster a positive living environment for all residents.
- Invited prospects to fill out application upon completion of property tour.
- Increased lease renewals by building strong relationships with tenants and addressing their concerns promptly.
- Front Desk
- Answer Phones
- LIHTC/ 300+ units
- Floater
- Compliance 101 & 102 certificate
Education
High School Diploma -
Federal Senior High School
Federal Way, WASkills
- Customer service
- Office 365
- Adobe
- LRO
- Yardi
- Rent Cafe/ CRM/ Site manager
- Data entry
- Quick learner
- Organized
- Reliable
- Problem solver
- Love to help others
Timeline
Assistant Manager
Priderock LLC
04.2023 - Current
Assistant Manager
Allied Residential
09.2020 - 04.2023
Leasing Professional/ Floater
HNN Associates
07.2017 - 08.2020
High School Diploma -
Federal Senior High School