Alexus Smith
San Marcos
Summary
Enthusiastic professional with extensive experience in food service and customer service engagement. Known for effective communication, multitasking, and a positive attitude, consistently contributing to team success.
Overview
11
11
years of professional experience
Work History
Food Service Specialist
HEB Grocery Store
12.2020 - Current
- Managed daily food preparation and presentation in accordance with HEB quality standards.
- Collaborated with team members to ensure efficient service during peak hours.
- Trained new employees on safety protocols and food handling procedures.
- Implemented inventory control measures to minimize waste and maintain stock levels.
- Collaborated with team members to maintain a positive work environment and exceptional service standards.
Customer Service Representative
Family Business
08.2018 - 12.2020
- Resolved customer inquiries through effective communication and problem-solving techniques.
- Facilitated order processing and inventory management to enhance operational efficiency.
- Implemented feedback mechanisms to improve service quality and customer satisfaction.
- Trained new staff on customer service protocols and best practices for engagement.
Team Member
Cinemark
12.2015 - 07.2018
- Provided exceptional customer service by assisting guests with inquiries and resolving issues promptly.
- Operated point-of-sale systems efficiently to process transactions accurately and expedite service.
- Collaborated with team members to maintain cleanliness and organization of the theater environment.
- Monitored inventory levels, restocked supplies, and reported discrepancies to ensure operational efficiency.
Education
High School Diploma -
Belton High School
Belton, TX06.2017
Associate of Arts - Sociology
Austin Community College
Austin, TX05.2026
Bachelor of Arts - Sociology
Texas State University
San Marcos, TX12.2027
Skills
- Customer service and assistance
- Strong work ethic
- Positive attitude
- Team oriented
- Quick learner
- Customer service
- Friendly and outgoing
- Multitasking
- Flexible schedule
Timeline
Food Service Specialist
HEB Grocery Store
12.2020 - Current
Customer Service Representative
Family Business
08.2018 - 12.2020
Team Member
Cinemark
12.2015 - 07.2018
High School Diploma -
Belton High School
Associate of Arts - Sociology
Austin Community College
Bachelor of Arts - Sociology
Texas State University