Alexus Waters
Fort Valley,VA
Summary
Experienced with handling customer interactions and resolving issues promptly. Utilizes communication and empathy to build strong customer relationships. Work well in fast paced and high stress environments.
Overview
5
5
years of professional experience
Work History
Customer Service Representative
City National Bank
02.2024 - Current
- Managed high-stress situations effectively, maintaining professionalism under pressure while resolving conflicts.
- Resolved customer complaints with empathy, resulting in increased loyalty and business.
- Handled escalated calls efficiently, finding resolutions for both customers and the company.
- Maintained records of customer interactions, ensuring proper follow-up and resolution of issues.
- Maintained detailed records of customer interactions and transactions, ensuring accurate documentation and follow-up.
Direct Care Aide
Greenfield Reflections
08.2022 - 02.2024
- Recognized and reported abnormalities or changes in patients' health status to case manager.
- Provided emotional support for patients and their families during difficult times, providing trust and open communication.
- Participated in staff meetings and trainings to improve knowledge and skills.
- Utilized strong interpersonal skills when interacting with both patients and their families, providing positive relationships built on empathy and understanding.
- Enhanced patient comfort through personalized assistance in daily activities such as bathing, dressing, and feeding.
- Supported daily hygiene needs of patients by assisting with bathing, dressing, dental care and personal grooming.
- Laundered items, changed sheets and made bed to keep patients' bedroom clean.
- Provided compassionate care.
- Recorded status and duties completed in logbooks for management.
- Entrusted to handle confidential and sensitive situations in professional matter.
Assistant
Preferred Appraisers
01.2020 - 08.2022
- Maintained high work volume and tight deadlines.
- Documented condition and special features to provide accurate estimations.
- Followed detailed directions from management to complete daily paperwork and computer data entry.
Education
High School Diploma -
Stonewall Jackson High School
Quicksburg VA05-2021
Skills
- Customer service
- Active listening
- Data entry
- Customer relations
- Problem resolution
- Computer proficiency
- Filing
- Documentation
- Follow-up skills
Timeline
Customer Service Representative
City National Bank
02.2024 - Current
Direct Care Aide
Greenfield Reflections
08.2022 - 02.2024
Assistant
Preferred Appraisers
01.2020 - 08.2022
High School Diploma -
Stonewall Jackson High School
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