Alexus Watford
Darlington,SC
Summary
Dynamic manager with a proven track record at White Swan Dry Cleaning, enhancing customer satisfaction through effective problem resolution and staff development. Skilled in optimizing operations and inventory management, I foster strong client relationships and drive results through excellent communication and multitasking abilities. Committed to delivering high-quality service and operational excellence.
Overview
3
3
years of professional experience
Work History
Manager in Charge
White Swan Dry Cleaning
Darlington SC
01.2026 - Current
- Oversaw daily operations, ensuring efficient workflow and high-quality service delivery.
- Implemented process improvements that enhanced customer satisfaction and reduced turnaround times.
- Trained and mentored staff on best practices in garment care and equipment usage.
- Managed inventory levels, optimizing stock to support operational needs without excess waste.
- Resolved customer inquiries and complaints promptly, fostering positive relationships and loyalty.
- Developed strong client relationships through consistent communication, resulting in increased customer satisfaction and repeat business.
Front Store Clerk
White Swan Dry Cleaning
Florence SC
03.2024 - Current
- Processed customer transactions efficiently using point-of-sale systems.
- Assisted customers with inquiries, providing product knowledge and recommendations.
- Maintained cleanliness and organization of front store area to enhance customer experience.
- Managed inventory levels, ensuring accurate stock availability for daily operations.
- Resolved customer complaints promptly, fostering positive relationships and repeat business.
- Trained new staff on front store procedures and best practices for customer service.
- Implemented improvements in checkout processes, reducing wait times for customers.
- Processed returns and exchanges smoothly, adhering to company policies while keeping customer satisfaction as the top priority.
- Handled cash register transactions efficiently, ensuring accurate payment processing and proper cash handling procedures.
- Enhanced customer satisfaction by providing efficient and courteous service at the front store.
- Maintained a clean and orderly store environment by performing routine cleaning tasks and addressing spills or hazards promptly.
- Resolved customer complaints in a professional manner, finding solutions that meet both customer needs and company guidelines.
Education
High School Diploma -
Penn Foster Career School
Scranton, PA06.2025
Skills
- Customer relations
- Staff development
- Compliance monitoring
- Motivation techniques
- Troubleshooting and problem resolution
- Problem-solving abilities
- Multitasking Abilities
- Excellent communication
- Active listening
- Effective communication
- Adaptability and flexibility
- Customer service management
- Relationship building
- Self motivation
- Customer relationship management
Timeline
Manager in Charge
White Swan Dry Cleaning
01.2026 - Current
Front Store Clerk
White Swan Dry Cleaning
03.2024 - Current
High School Diploma -
Penn Foster Career School