Alexx Laramie
Edwardsville,IL
Summary
Dynamic Shift Supervisor with a proven track record at Starbucks, enhancing customer satisfaction and streamlining operations. Expert in conflict resolution and staff management, I excel in fostering team collaboration and driving revenue growth. Skilled in POS system operation and maintaining high safety standards, my leadership significantly boosts team performance and business success.
Overview
7
7
years of professional experience
Work History
Shift Supervisor
Starbucks
07.2019 - Current
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Continuously improved workplace processes and procedures, identifying areas for optimization and leading initiatives to implement necessary changes.
- Conducted routine inspections to check quality and compliance with established specifications.
- Managed cash handling procedures, maintaining accuracy in financial transactions and minimizing discrepancies in daily reconciliations.
- Increased customer satisfaction and grew business by maintaining close relationships with customers.
- Built relationships with customers and managed accounts to drive revenue and profit.
- Located and resolved problems with team production and performance to maintain consistent quality levels.
- Troubleshot equipment to reduce service calls and downtime.
- Enforced company policies and regulations with employees.
- Helped store management meet standards of service and quality in daily operations.
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Maintained clean and well-organized production areas to avoid violations or unnecessary work delays due to hazards or inefficient layouts.
- Served as a liaison between employees and upper management effectively facilitating communication that bridged any existing gaps.
- Resolved conflicts among team members diplomatically, promoting a harmonious work atmosphere conducive to collaboration.
- Supervised ongoing daily production phases.
- Collaborated with other leaders and executives to direct workflow and support operations.
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 06.2019
- Performed serving, cleaning and stocking to high standards and provided excellent customer satisfaction.
- Properly labeled and stored food and fresh ingredients in cooler or freezer to optimize freshness.
- Collaborated with team members to maintain a smooth workflow during busy hours.
- Accurately operated cash register to process customer payments.
- Checked on dining areas frequently to clean up spills, wipe down tables and restock stations.
- Greeted guests, promoted specials, and took orders.
- Enhanced customer satisfaction by providing exceptional service and well-crafted sandwiches.
- Shared information with customers about menu items, preparation methods, and ingredients.
- Trained new employees on company policies and procedures, contributing to overall team performance and growth.
- Operated the cash register with accuracy, ensuring proper handling of transactions.
- Restocked and rotated stock in display case to mitigate stock loss.
- Built rapport with regular customers by remembering their names and preferred orders, fostering a welcoming environment.
- Kept drawer balanced by accurately processing cash, credit and debit payments.
- Trained team members to prepare sandwiches and other items according to instructions.
- Developed and maintained courteous and effective working relationships.
- Demonstrated strong organizational and time management skills while managing multiple projects.
- Proved successful working within tight deadlines and a fast-paced environment.
Education
Edwardsville High School
Edwardsville, ILSkills
- Employee Training
- Workplace Safety
- Staff Management
- Customer-Oriented
- Cash handling expertise
- Training and mentoring
- Inventory control and record keeping
- Operations Management
- Cash handling ability
- Team Supervision
- Positive Attitude
- Team motivation
- Strong verbal and written communication
- Conflict Resolution
- Complaint resolution
- Assigning Work
- Issue Resolution
- Sales and Upselling
- POS System Operation
- Customer Service
- Critical Thinking
- Computer Skills
Timeline
Shift Supervisor
Starbucks
07.2019 - Current
Sandwich Artist
SUBWAY®Restaurants
11.2017 - 06.2019
Edwardsville High School