Alexx Smith
Seattle,Washington
Summary
Thorough Service Technician with commitment to superior service. Driven to consistently contribute value through impeccable work ethic and unending quest to achieve new service skills. Experience managing high-volume of service calls while maintaining quality and efficiency. Detail-oriented Service Technician with proven history of testing and evaluating service options to offer quality resolutions. Frequently commended for completing service orders quickly and maintaining accuracy in documentation. Committed to providing superior service and clear client communication.
Overview
11
11
years of professional experience
Work History
Installer/Service Technician
Furnace Doctors
10.2018 - 11.2022
- Diagnosed and troubleshot problems, repairing, and restoring machines to peak performance.
- Responded to customer inquiries quickly and professionally to increase satisfaction.
- Installed new equipment and explained operation and routine maintenance protocols to customers.
- Inspected equipment to diagnose operational issues.
- Explained diagnostic findings to customers and outlined repair or service options.
Cook/Cashier
MOD Pizza
04.2016 - 10.2018
- Greeted customers entering store and responded promptly to customer needs.
- Built relationships with customers to encourage repeat business.
- Operated cash register for cash, check, and credit card transactions with excellent accuracy levels.
- Worked flexible schedule and extra shifts to meet business needs.
- Restocked and organized merchandise in front lanes.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
Shift Lead/ Cook
Five Guys
05.2012 - 04.2016
- Completed store opening and closing procedures and balanced tills.
- Trained new employees and delegated daily tasks and responsibilities.
- Resolved customer complaints and issues and offered thoughtful solutions to maintain customer satisfaction.
- Trained and mentored new employees to maximize team performance.
Education
GED -
Edmonds Community College
Lynnwood, WA06.2015
Skills
- Report Generation
- Environmental Health and Safety
- Diagnosis and Troubleshooting
- Safe Chemical Handling
Timeline
Installer/Service Technician
Furnace Doctors
10.2018 - 11.2022
Cook/Cashier
MOD Pizza
04.2016 - 10.2018
Shift Lead/ Cook
Five Guys
05.2012 - 04.2016
GED -
Edmonds Community College