Alexxus Foster
Atlanta,GA
Summary
Customer service and call center professional supporting high-volume remote and hybrid operations with a strong focus on accurate account updates, billing support, and escalation resolution. Handles sensitive customer information with HIPAA and PCI awareness while maintaining quality, productivity, and customer satisfaction goals.
Overview
13
13
years of professional experience
Work History
Customer Service Call Center Representative
Global Payments
Atlanta, GA
04.2023 - Current
- Handle 25+ inbound customer calls per hour while consistently meeting quality and productivity benchmarks.
- Assisted customers with billing inquiries, account maintenance, and transaction concerns, ensuring accurate and timely resolutions in a remote environment.
- Collaborated with banking partners to resolve customer issues efficiently, enhancing overall satisfaction and loyalty.
- Process lost or stolen card reports and secure compromised accounts promptly.
- Reviewed account activity to identify and mitigate fraud risks across multiple client portfolios, protecting customer assets.
- Remote/Hybrid
Customer Service Call Center Representative
Teleperformance / Blue Cross Blue Shield
Atlanta, GA
08.2021 - 02.2023
- Delivered high-quality customer support to healthcare members in fast-paced call center, ensuring satisfaction and trust.
- Consistently achieved call handling and customer satisfaction goals.
- Clarified insurance benefits, claims, and coverage details for customers, enhancing understanding and decision-making.
- Handled escalated concerns effectively, upholding excellent customer service standards and fostering positive customer relationships.
- Updated member accounts accurately while following HIPAA compliance requirements.
- Worked remotely to provide customer support and assistance.
Security Officer
Sunstates Security
Atlanta, GA
12.2018 - 05.2021
- Monitored surveillance systems to ensure compliance with security procedures.
- Trained new staff on security protocols and verified identification compliance to enhance team readiness.
- Responded to emergencies and accurately documented incidents to support incident resolution.
Security Officer
G4S Secure Solutions
Atlanta, GA
08.2018 - 12.2018
- Protected restricted areas by verifying identification of authorized personnel to prevent unauthorized access.
- Monitored access control and verified employee and visitor credentials.
- Conducted patrols, monitored alarms, and enforced access control procedures to ensure safety and security.
- Enforced post orders and site rules with professional communication.
- Patrolled Sunstates Security client sites and documented hazards.
Sales Associate
Forever 21
Leeds, AL
11.2017 - 05.2018
- Welcomed shoppers to Forever 21, providing assistance with inquiries and store layout. and delivered friendly customer service
- Provided customer service support, resolving inbound inquiries to enhance customer satisfaction.
- Applied product knowledge to support daily sales operations, ensuring smooth transactions.
- Helped customers use fitting rooms by providing guidance on clothing selections and sizes. and style selections
- Processed purchases using POS register and payment methods
Daycare / Infant Teacher
Living Faith Christian Academy
Forest Park, GA
04.2014 - 06.2015
- Nurtured infants in faith-based classroom aligned with Living Faith Christian Academy values
- Provided individualized support for children with developmental and special needs, fostering a nurturing environment for growth.
- Prepared age-appropriate activities supporting early development and sensory exploration
- Facilitated early childhood development activities, ensuring accurate daily records for tracking progress.
- Changed diapers and maintained clean, sanitary care areas
Education
Bachelor of Science - Criminal Justice
Miles College
Fairfield, AL07-2018
Skills
- Customer service and support
- Remote call handling
- Escalation resolution
- Account management
- Fraud prevention
- HIPAA and PCI compliance
- CRM systems expertise
- Data entry
- Microsoft Office proficiency
- Multitasking skills
- Verbal and written communication
- Problem solving
Timeline
Customer Service Call Center Representative
Global Payments
04.2023 - Current
Customer Service Call Center Representative
Teleperformance / Blue Cross Blue Shield
08.2021 - 02.2023
Security Officer
Sunstates Security
12.2018 - 05.2021
Security Officer
G4S Secure Solutions
08.2018 - 12.2018
Sales Associate
Forever 21
11.2017 - 05.2018
Daycare / Infant Teacher
Living Faith Christian Academy
04.2014 - 06.2015
Bachelor of Science - Criminal Justice
Miles College