Summary
Overview
Work History
Education
Skills
Timeline
Generic

Gabriella Banos

Bakersfield,CA

Summary

Experienced retail management professional with solid record of accomplishment in increasing team efficiency and performance. Monitor and motivate staff toward continuous improvement

Results-driven Customer Service Call Center Representative known for high productivity and efficiency in task completion. Possess specialized skills in active listening, conflict resolution, and customer relationship management. Excel in communication, empathy, and problem-solving to enhance customer satisfaction and loyalty.

Overview

5
5
years of professional experience

Work History

Customer Service Call Center Representative

North Bakersfield Toyota
Bakersfield, CA
02.2025 - Current
  • Assisted customers with inquiries about vehicle features and financing options.
  • Processed service requests and scheduled appointments for vehicle maintenance.
  • Resolved customer complaints effectively through active listening and problem-solving skills.

Front End Coordinator

Tjmaxx
Bakersfield
05.2021 - 02.2025
  • Front end leader/ supervisor
  • Resolved customer complaints or answered customers' questions.
  • Coordinated with other supervisors, combining group efforts to achieve goals.
  • In charge of scheduling lunches and breaks.
  • Responsible for change fund drawer
  • Responsible for making sure every cash register money bag is safely put away at night.
  • Providing leadership and mentoring to newly hired employees to supply knowledge of various company policies and procedures.

Education

High School Diploma -

Bakersfield High School
Bakersfield, CA
05-2018

Skills

  • Customer interaction
  • Sales assistance
  • Staff supervision
  • Merchandise unloading
  • Cash register operation

  • Customer Service
  • Appointment Scheduling
  • Phone & Call Center Support
  • Multitasking
  • Data Entry
  • Team Collaboration
  • Time Management
  • Retail & Automotive Service Knowledge

Timeline

Customer Service Call Center Representative

North Bakersfield Toyota
02.2025 - Current

Front End Coordinator

Tjmaxx
05.2021 - 02.2025

High School Diploma -

Bakersfield High School

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Gabriella Banos