Alexya Escobedo

As an assistant manager my responsibilities included coordinating with the CEO in organizing, planning and implementing strategy. Overseeing the performance of employees while ensuring efficient business operation of the office and client satisfaction. Communicate and handle complaints in a friendly, respectful manner. Coordinated with vendors and sponsors, to collaborate for the networking events of the company while organizing finances. Analyze data and create reports based on the company's overview.

Maintained a clean and organized inventory and curated displays of rotating products. Unpacking, organizing, and updating stores inventory for my department. Provided excellent customer service guiding customers through any questions they had and welcoming them into the store. Actively stayed informed about the latest sales and loyalty programs to offer customers at check out and on the sales floor.

As a Customer Service Representative in a remote setting from home. Answered over 100+ calls per day with clients and listened, diagnosed, and resolved technical issues guiding users through step by step solutions. Provided prompt customer service with a professional, friendly, and patient attitude. Politely addressed any customer complaints, escalating to management when necessary

As an administrative assistant my responsibilities included writing, reviewing and responding to over 25+ emails daily having to pay close attention to detail and effective communication. Scheduled meetings, appointments, and managed phone lines and facilitated over 15+ calls a day with clients, vendors, and sponsors. Maintained an organized, clean and professional workspace.

Managed the social media accounts by analyzing engagement data and strategized trending customer interactions to create digital campaigns in order to build a community online.Created content across 4 social media channels ensuring a cohesive brand identity.

Operated drive thru services including taking orders, handling payment, and food delivery in a prompt but friendly manner. Mastered POS systems to handle payments, provided exceptional customer service, prepared food and maintained a clean workspace while following all food handling safety guidelines.

As a Sales Associate I had extensive knowledge on all of the products that our store carried and provided our customers with a guided shopping experience fitted best for their needs to ensure customer satisfaction. Handled POs system transactions including credit, cash, exchanges, returns, and refund to enure seamless and accurate cash flow. Coordinated pick up and delivery of mail services, unpacked inventory, and stocked supplies.