Alexya Garcia
Staten Island,NY
Summary
Driven manager with a proven track record at La Rosa Chicken, adept in team leadership and budget control. Excelled in enhancing customer satisfaction and resolving conflicts, ensuring high-quality service. Skilled in workforce management and operations, achieving optimal financial performance. Demonstrates strong problem-solving and communication abilities, contributing to significant business growth. Insightful Manager with experience directing and improving operations through effective employee motivational strategies and strong policy enforcement. Proficient in best practices, market trends and regulatory requirements of industry operations. Talented leader with analytical approach to business planning and day-to-day problem-solving.
Overview
5
5
years of professional experience
Work History
Store Manager
Larosa Chicken
03.2019 - Current
- Accomplished multiple tasks within established timeframes.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Cross-trained existing employees to maximize team agility and performance.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Opened and closed location and monitored shift changes to uphold successful operations strategies and maximize business success.
- Maintained professional demeanor by staying calm when addressing unhappy or angry customers.
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Followed food safety and sanitation guidelines to prevent foodborne illnesses and promote customer health and safety.
- Maintained cleanliness of working areas to create pleasant and inviting atmospheres for guests.
- Restocked supplies during downtime to continue meeting customer demand for products and services.
- Pitched in with cleaning and closing tasks to keep restaurants running smoothly.
- Mastered menu knowledge to provide accurate information and helpful suggestions to guests.
- Streamlined food ordering process to ensure timely delivery of fresh ingredients for daily use in kitchen preparations.
- Managed food ordering and inventory control to minimize costs without sacrificing quality.
- Reduced waste, controlling inventory levels and optimizing food ordering procedures.
- Advised kitchen staff on proper food handling techniques to ensure compliance with local health codes and minimize risk of contamination.managing calls
Cashier
GreenSide up
10.2019 - 11.2023
- Greeted customers entering store and responded promptly to customer needs.
- Welcomed customers and helped determine their needs.
- Worked flexible schedule and extra shifts to meet business needs.
- Counted money in cash drawers at beginning and end of shifts to maintain accuracy.
- Stocked, tagged and displayed merchandise as required.
- Handled multiple payment methods securely, minimizing discrepancies and potential losses.
- Performed cash, card and check transactions to complete customer purchases.
- Used POS system to enter orders, process payments and issue receipts.
- Lifted up to 30 pounds at once and used forklift to move heavier loads.
Education
No Degree - Criminal Justice
Pace University
New York, NYNo Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
New York, NYHigh School Diploma -
Tottenville High School
Staten Island, NY06.2021
Skills
- Team Leadership
- Time Management
- Verbal and written communication
- Complex Problem-Solving
- Schedule Preparation
- Budget Control
- Customer Service
- Professional and Courteous
- Staff Training and Development
- Operations Management
- Workforce Management
Timeline
Cashier
GreenSide up
10.2019 - 11.2023
Store Manager
Larosa Chicken
03.2019 - Current
No Degree - Criminal Justice
Pace University
No Degree - Criminal Justice
John Jay College of Criminal Justice of The City University of New York
High School Diploma -
Tottenville High School
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