Summary
Overview
Work History
Education
Skills
Timeline
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Alexya Pak

Alexya Pak

Alpharetta

Summary

Energetic server with over 3 years of experience in delivering exceptional customer service and enhancing dining experiences through attentive service and upselling strategies. Skilled in communication, teamwork, and multitasking, consistently meeting sales targets and maintaining high cleanliness standards. Demonstrates a passion for customer satisfaction and a commitment to fostering a positive dining environment.

Overview

3
3
years of professional experience

Work History

Server

The Sanctuary on 25th
08.2024 - Current
  • Provided exceptional customer service to diverse clientele, ensuring a positive dining experience through attentive and efficient service.
  • Consistently met or exceeded sales targets by upselling menu items and promoting daily specials, contributing to overall restaurant revenue.
  • Maintained high standards of cleanliness and organization, ensuring compliance with health and safety regulations while managing a busy dining area.
  • Collaborated effectively with kitchen and bar staff to ensure timely and accurate order fulfillment, resulting in minimal customer wait times.

Youth Cheerleading Coach

Atlanta Elite Allstars
05.2023 - 07.2023
  • Paid specific attention to each individual team member to deliver constructive criticism balanced with praise.
  • Taught range of sport-specific skills with optimal safety standards.
  • Observed cheerleaders during events and practices to determine needs for individual or team improvement.
  • Adjusted coaching techniques based on strengths and weaknesses of athletes.

Restaurant Hostess

Seed Kitchen and Bar
06.2022 - 07.2023
  • Answered customer questions about hours, seating, and menu information.
  • Supported servers, food runners, and bussers with keeping dining area ready for every guest.
  • Took reservations and to-go orders by phone, answered customer questions, and informed of accurate wait times.
  • Greeted customers warmly upon arrival and provided friendly and warm presence throughout dining experience.
  • Trained new hostesses on customer service best practices and restaurant policies to maintain high standards of service.
  • Cross-trained to handle different restaurant roles, including bar, kitchen and to-go stations.

Education

Bachelor of Arts - Public Relations, Advertising, and Applied Communication

The University of Alabama
Tuscaloosa, AL
05.2027

High School Diploma - undefined

Pope High School
Marietta, GA
05.2023

Skills

  • Customer Service
  • Multitasking
  • Teamwork
  • Communication
  • Attention to Detail
  • Problem Solving
  • Exceptional customer service
  • Strong work ethic
  • Guest engagement
  • Service prioritization

Timeline

Server

The Sanctuary on 25th
08.2024 - Current

Youth Cheerleading Coach

Atlanta Elite Allstars
05.2023 - 07.2023

Restaurant Hostess

Seed Kitchen and Bar
06.2022 - 07.2023

High School Diploma - undefined

Pope High School

Bachelor of Arts - Public Relations, Advertising, and Applied Communication

The University of Alabama

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Alexya Pak