Alexys Cannady
Vestaburg,MI
Summary
Results-driven professional with experience in behavior analysis and customer service. Strong work ethic and documentation skills contribute to effective client engagement and team collaboration. Experienced trainer with 4 collective years of experience. Proficient in team collaboration and achieving efficiency, as well as providing new members with great training and support related to food safety, cleaning and sanitization procedures.
Overview
1
1
Certification
6
6
years of professional experience
Work History
Behavior Technician
Michigan Autism Care & ABA Services
Alma, MI
06.2024 - Current
- Utilized behavior analysis techniques to track client progress and modify interventions.
- Collaborated with multidisciplinary teams to develop effective strategies for client engagement.
- Documented behavioral data accurately to ensure compliance with treatment protocols.
- Adapted interventions based on client responses, enhancing therapeutic effectiveness.
- Provided one-on-one support to clients with autism spectrum disorders, addressing unique behavioral needs.
- Developed strong rapport with clients and their families, fostering trust and open communication throughout the therapeutic process.
Server
Olive Garden Restaurant
Mount Pleasant, MI
04.2023 - 08.2024
- Delivered exceptional customer service in fast-paced dining environment.
- Assisted guests with menu selections and special dietary requirements.
- Collaborated with kitchen staff to ensure timely food preparation and delivery.
- Trained new servers on restaurant procedures and service standards.
- Handled cash transactions accurately, ensuring compliance with company policies.
- Demonstrated strong multitasking skills by managing multiple tables simultaneously without compromising service quality.
- Worked with POS system to place orders, manage bills, and handle complimentary items.
- Followed health and safety protocols crucial for maintaining safe and sanitary environments for customers and staff.
Crew Trainer
McDonald's Restaurant
Portland, MI
10.2022 - 04.2023
- Trained new crew members on operational procedures and customer service standards.
- Ensured compliance with food safety regulations and health guidelines during shifts.
- Coordinated team schedules to optimize staffing levels during peak hours.
- Delivered constructive feedback to staff, fostering skill development and performance improvement.
- Greeted customers with smile and provided friendly service to professionally handle every need.
- Took orders from guests, and instructing other team members with how to make the customer's order.
Certified Clinical Medical Assistant
McLaren Greater Lansing
Lansing, MI
06.2022 - 10.2022
- Assisted healthcare providers with patient examinations and clinical procedures.
- Managed patient intake, ensuring accurate documentation and efficient workflow.
- Administered immunizations and medications per physician orders, adhering to safety protocols.
- Educated patients on treatment plans, medications, and preventive care measures.
- Utilized electronic health records software proficiently to input data accurately, facilitating smooth transitions between healthcare providers during patient handoffs.
Certified Nursing Assistant
Sheridan Community Hospital
Sheridan, MI
08.2021 - 09.2022
- Provided direct patient care, including assistance with daily living activities and mobility support.
- Monitored vital signs and reported changes in patient conditions to nursing staff promptly.
- Collaborated with healthcare team to develop and implement patient care plans effectively.
- Trained and mentored new staff on best practices in patient care and hospital protocols.
- Ensured compliance with safety standards and infection control procedures during patient interactions.
- Maintained accurate documentation of patient care activities and progress in electronic health records system.
Crew Trainer
McDonald's Restaurant
Edmore, MI
05.2020 - 08.2021
- Monitored inventory levels, assisting in stock management and supply ordering processes.
- Implemented training programs that enhanced team efficiency and service quality.
- Resolved customer complaints effectively, maintaining high satisfaction levels within restaurant operations.
- Encouraged teamwork and collaboration among crew members to achieve operational goals.
- Trained other employees in customer service, food safety, and performance requirements.
- Taught new team members correct procedures for all areas of operations.
- Maintained current knowledge of all team position requirements.
Education
Associate of Science - Pre-Nursing Professional Track
Montcalm Community College
Sidney05-2023
High School Diploma -
Vestaburg Community High School
Vestaburg, MI06-2022
Skills
- Active listening
- Data collection
- Documentation skills
- Prompting and fading strategies
- Social skills development
- Positive reinforcement
- Strong work ethic
- Exceptional customer service
- Cash handling
- Guest engagement
- Team collaboration
- Customer service
Certification
- CNA - Certified Nurse Assistant
- CCMA - Certified Clinical Medical Assistant
- CMT - Certified Medication Technician
- PT - Phlebotomy Technician
Timeline
Behavior Technician
Michigan Autism Care & ABA Services
06.2024 - Current
Server
Olive Garden Restaurant
04.2023 - 08.2024
Crew Trainer
McDonald's Restaurant
10.2022 - 04.2023
Certified Clinical Medical Assistant
McLaren Greater Lansing
06.2022 - 10.2022
Certified Nursing Assistant
Sheridan Community Hospital
08.2021 - 09.2022
Crew Trainer
McDonald's Restaurant
05.2020 - 08.2021
Associate of Science - Pre-Nursing Professional Track
Montcalm Community College
High School Diploma -
Vestaburg Community High School